Medical Records Processor (Remote)

Rezolut•Atlanta, GA

1d•Remote

About The Position

Rezolut is seeking a full-time remote Medical Records Processor. The role retrieves and processes paper and electronic medical and billing record requests from medical facilities, physicians, patients, attorneys, and other entities, and responds to general requests for release of patient information while protecting the confidentiality and security of protected health information (PHI). The position is remote for regions outside Anaheim, California, and is open to applicants in Alabama, Arizona, Colorado, California, Florida, Idaho, Louisiana, Missouri, Nebraska, Oklahoma, Texas, Utah, Virginia, and Pennsylvania. The schedule is Monday through Friday, 40 hours per week. The pay range is $20.46–$24.65. The Medical Records Processor works with administration and staff to support patients and outside entities requesting records for patient care or payment. The role also performs clerical tasks, responds to inquiries, documents and actions accounts, drafts communications, and reports patient concerns and records-related trends or missing information to management.

Requirements

High school diploma or GED equivalent.
Outstanding communication and interpersonal abilities.
Knowledge of HIPAA and client confidentiality laws.
Basic understanding of medical terminology and administrative processes.
Strong organizational skills and ability to manage large amounts of detailed information effectively.
Commitment to customer satisfaction and ability to make quick, accurate decisions.
Ability to work independently with minimal supervision and as part of a team.
Ability to work at a high-volume level while maintaining accuracy.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and internet resources.
Punctuality and a conscientious, cooperative approach to duties.

Nice To Haves

Willingness to learn and take on new challenges, roles, and duties as assigned.

Responsibilities

Retrieve and process paper and electronic medical and billing record requests.
Respond to general requests for release of patient information while maintaining the confidentiality and security of PHI.
Work with administration and staff to support patients and outside entities seeking records for patient care or payment.
Perform clerical duties, including answering phones, scanning, copying, printing, and mail.
Investigate and respond promptly to inquiries received by email, phone, Teams, or other means.
Accurately document and action accounts.
Draft communications to patients, patient representatives, payors, and outside entities as needed.
Report the status of patient concerns, trends, and missing information to the management team.
Behave professionally, pursue excellence and teamwork, use work time appropriately, perform duties conscientiously and cooperatively, and protect confidential information.