Remote ROI Medical Records Specialist

MRO Corporation•Jackson, MS

2d•$15 - $19•Remote

About The Position

The Remote ROI Specialist provides remote support to MRO’s healthcare clients by processing Release of Information (ROI) requests for patient medical records. This is a fully remote, work-from-home position, approved for candidates who reside and work in Kentucky, Mississippi, New Mexico, or Texas throughout their employment. The role involves reviewing requestor information in accordance with HIPAA guidelines, securely accessing relevant patient data in client EHR systems and other approved sources, and transmitting requested records securely. The specialist also responds to requesters, logs requests, and uploads and indexes electronic records in Exchange Manager, while following MRO and client privacy, security, and remote-work policies. The position requires a private, dedicated workspace that meets privacy and security requirements for protected health information, reliable high-speed internet, and MRO-approved equipment and secure access methods. Employees participate in virtual meetings and trainings. The work involves extended periods of sitting and computer use. Eligible employees may have access to medical, dental, vision, and life insurance, as well as a 401(k) plan. The stated pay range is USD $15.00–$19.00 per hour.

Requirements

High School Diploma or GED.
One or more years of experience entering data into computer systems.
Proficiency using computer applications and web-based systems.
Experience using the internet.
Ability to work independently in a remote environment, manage time effectively, and meet production goals established by MRO.
Strong verbal and written communication skills, including success responding to customer inquiries by phone, email, and virtual platforms.
Attention to detail in a work environment that requires it.
Proven track record of dependability.
Must reside and perform work in an approved hiring state—Kentucky, Mississippi, New Mexico, or Texas—at the time of hire and throughout employment.
Must have a private, dedicated workspace meeting MRO privacy and security requirements for handling protected health information.
Must have reliable high-speed internet service and use MRO-approved equipment and secure access methods.

Nice To Haves

Prior Release of Information work experience in a physician’s office or HIM Department.
Knowledge of medical terminology.
Knowledge of HIPAA regulations.

Responsibilities

Review requestor information and determine which records may be released in accordance with HIPAA guidelines.
Securely access pertinent patient data from client EHR systems and other approved electronic sources that match the patient request.
Respond to phone calls, emails, and secure messages from requesters concerning ROI issues.
When necessary, respond to and process physician-office requests on a priority basis and securely transmit requested information, such as through secure electronic delivery or eFax.
Log medical record requests into Exchange Manager.
Upload and index electronic medical records into Exchange Manager.
Comply with MRO and client facility policies and regulations, including HIPAA privacy and security requirements and MRO remote-work and information-security policies.
Perform other duties as assigned.