Remote ROI Medical Records Specialist

MRO Corporation•Pikeville, KY

3d•$15 - $19•Remote

About The Position

The Remote ROI Specialist provides remote support to MRO healthcare clients by processing Release of Information (ROI) requests for patient medical records. This is a fully remote, work-from-home position approved for candidates who reside and work in Kentucky, Mississippi, New Mexico, or Texas at the time of hire and throughout employment. The role requires a private, dedicated workspace that meets MRO privacy and security requirements for protected health information, reliable high-speed internet, and MRO-approved equipment and secure access methods. Employees participate in virtual meetings and training using video and collaboration tools. The work involves extended periods of sitting and computer use. The specialist reviews and processes requests in accordance with HIPAA guidelines, uses client electronic health record systems and other approved sources to locate relevant patient data, and securely delivers records. The role also involves communicating with requesters, logging and indexing records in Exchange Manager, and following MRO and client policies. Eligible employees may have access to medical, dental, vision, life insurance, and a 401(k) plan. Pay range: USD $15.00–$19.00 per hour.

Requirements

High school diploma or GED.
One or more years of experience entering data into computer systems.
Proficiency with computer applications and web-based systems.
Internet experience.
Ability to work independently in a remote environment, manage time effectively, and meet production goals.
Strong verbal and written communication skills, including the ability to respond to customer inquiries by phone, email, and virtual platforms.
Attention to detail.
A proven track record of dependability.
Must reside and perform work in Kentucky, Mississippi, New Mexico, or Texas at the time of hire and throughout employment.
Must have a private, dedicated workspace that meets MRO privacy and security requirements for handling protected health information.
Must have reliable high-speed internet and use MRO-approved equipment and secure access methods.

Nice To Haves

Prior Release of Information experience in a physician’s office or HIM Department.
Knowledge of medical terminology.
Knowledge of HIPAA regulations.

Responsibilities

Review requester information and determine which records may be released in accordance with HIPAA guidelines.
Securely access patient data in client EHR systems and other approved electronic sources that match the patient request.
Respond to phone calls, emails, and secure messages from requesters about ROI issues.
When necessary, prioritize and process requests from physician offices and securely transmit requested information, such as by secure electronic delivery or eFax.
Log medical record requests into Exchange Manager.
Upload and index electronic medical records into Exchange Manager.
Comply with MRO and client facility policies and regulations, including HIPAA privacy and security requirements and MRO remote-work and information-security policies.
Perform other duties as assigned.