ROI Medical Records Specialist

MRO Corporation•Pontiac, MI

3d•Onsite

About The Position

The ROI Specialist provides support at a specified client site by handling Release of Information (ROI) requests for patient medical records. The role involves reviewing requests and locating relevant records while following HIPAA guidelines and facility policies. Employees work at client facilities throughout the United States. The job description reflects management’s assignment of essential functions and does not prescribe or reflect all tasks that may be assigned.

Requirements

High school diploma or GED.
Proficiency using computer applications.
At least one year of experience entering data into computer systems.
Experience using the internet.
Ability to work independently and meet production goals established by MRO.
Strong verbal communication skills and demonstrated success responding to customer inquiries.
Attention to detail in a work environment.
Proven dependability.

Nice To Haves

Prior Release of Information experience in a physician’s office or HIM Department.
Knowledge of medical terminology.
Knowledge of HIPAA regulations is preferred.

Responsibilities

Review requestor information in accordance with HIPAA guidelines and determine which records may be released.
Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
Answer phone calls concerning ROI issues.
Respond to walk-in customers requesting medical records when necessary and log customer-provided information into the ROI On-Line database.
Process requests from physician offices on a priority basis when necessary and fax information to physician offices.
Log medical record requests into the ROI On-Line database.
Scan medical records into the ROI On-Line database.
Comply with site facility policies and regulations.
Handle and record cash payments for requests at specified sites.
Perform other duties as assigned.