ROI Medical Records Specialist
About The Position
The ROI Specialist supports Release of Information (ROI) requests for patient medical records at a specified client site. This is a fully on-site position. The role reviews requests and patient information in accordance with HIPAA guidelines, retrieves matching records from electronic, off-site, or physical sources, and logs and scans requests and records in the ROI On-Line database. The specialist also responds to phone and walk-in inquiries, processes priority requests from physician offices, and may handle and record cash payments at designated sites. The position requires compliance with facility policies and regulations and may include other assigned duties. MRO employees work at client facilities throughout the United States. Eligible employees may have access to a benefits package that includes medical, dental, vision, and life insurance, as well as a 401(k) plan. The listed pay range is USD $16.00–$22.00 per hour; individual pay may vary based on factors including skills, qualifications, experience, location, and internal equity.
Requirements
- High school diploma or GED.
- Proficiency using computer applications.
- At least one year of experience entering data into computer systems.
- Experience using the internet.
- Ability to work independently and meet production goals established by MRO.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Demonstrated success working in an environment requiring attention to detail.
- Proven track record of dependability.
Nice To Haves
- Prior Release of Information work experience in a physician’s office or HIM Department.
- Knowledge of medical terminology.
- Knowledge of HIPAA regulations.
Responsibilities
- Review requestor information and determine which medical records may be released in accordance with HIPAA guidelines.
- Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
- Answer phone calls concerning ROI issues.
- Respond to walk-in customers requesting medical records, when necessary, and log customer-provided information into the ROI On-Line database.
- Process physician-office requests on a priority basis when necessary and fax information to the physician office.
- Log medical record requests into the ROI On-Line database.
- Scan medical records into the ROI On-Line database.
- Comply with site facility policies and regulations.
- Handle and record cash payments for requests at specified sites.
- Perform other duties as assigned.
Benefits
- Eligible employees may have access to medical, dental, vision, and life insurance, and a 401(k) plan.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
