ROI Medical Records Specialist
About The Position
The ROI Specialist supports Release of Information (ROI) requests for patient medical records at a specified client site. The role reviews requests and locates responsive records while following HIPAA guidelines and facility policies. Employees may handle phone and walk-in inquiries, prioritize physician-office requests, enter and scan records in the ROI On-Line database, and record cash payments at specified sites. MRO employees work at client facilities throughout the United States. The stated pay range is USD $16.00–$22.00 per year. Eligible employees may also have access to medical, dental, vision, and life insurance, as well as a 401(k) plan.
Requirements
- High school diploma or GED.
- Proficiency using computer applications.
- One or more years of experience entering data into computer systems.
- Experience using the internet.
- Ability to work independently and meet production goals established by MRO.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Attention to detail in a work environment requiring accuracy.
- A proven track record of dependability.
Nice To Haves
- Prior work experience in Release of Information in a physician’s office or HIM Department.
- Knowledge of medical terminology.
- Knowledge of HIPAA regulations is preferred.
Responsibilities
- Review requestor information in accordance with HIPAA guidelines and determine which records may be released.
- Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
- Answer phone calls concerning ROI issues.
- When necessary, respond to walk-in customers requesting medical records and log information they provide into the ROI On-Line database.
- When necessary, process physician-office requests on a priority basis and fax information to the physician office.
- Log medical record requests into the ROI On-Line database.
- Scan medical records into the ROI On-Line database.
- Comply with site facility policies and regulations.
- At specified sites, handle and record cash payments for requests.
- Perform other duties as assigned.
Benefits
- Eligible employees may have access to medical insurance.
- Eligible employees may have access to dental insurance.
- Eligible employees may have access to vision insurance.
- Eligible employees may have access to life insurance.
- Eligible employees may have access to a 401(k) plan.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
