STUDENT-Office Operations Assistant - A

Ithaca College•Ithaca, NY

69d•Hybrid

About The Position

The Residential Life Office Assistant (OA) provides professional, friendly, and efficient administrative support to the Office of Residential Life and Student Conduct. This position serves as an important point of contact for students, families, staff, and visitors and helps ensure the daily operations of the offices run smoothly. Office Assistants will be cross trained to work in the main Residential Life & Student Conduct Office, as well as the Circles Area Office. OAs should be comfortable working in different office environments and adapting to the specific needs of each location.

Requirements

Must be a currently enrolled student at the institution.
Strong customer service and interpersonal communication skills.
Ability to communicate professionally with students, staff, families, and visitors.
Ability to maintain confidentiality and handle sensitive information appropriately.
Strong organizational skills and attention to detail.
Ability to work independently while also functioning effectively as part of a team.
Willingness to learn new procedures, systems, and responsibilities.
Ability to adapt to different office environments and changing priorities.
Reliability, punctuality, and a professional attitude.

Nice To Haves

Previous customer service, office, administrative, or residential life experience.
Experience working in a college or university office environment.
Familiarity with Residential Life, housing operations, or student conduct processes.
Experience using Microsoft Office, Teams, email, or other administrative software.
Previous experience working in more than one departmental or campus office.

Responsibilities

Provide welcoming, professional, and knowledgeable customer service to students, families, staff, and visitors.
Answer phones, respond to general questions, and direct individuals to the appropriate staff member or department.
Assist with general administrative and clerical tasks, including filing, scanning, copying, data entry, and document preparation.
Monitor and respond to office email and other forms of communication as assigned.
Assist professional staff with daily office operations and special projects.
Maintain confidentiality and exercise appropriate discretion when handling student and departmental information.
Assist with check-in/check-out procedures, key or access-related processes, and other housing-related administrative tasks as assigned.
Help maintain an organized, welcoming, and professional office environment.
Support Residential Life and Student Conduct programs, initiatives, and events as needed.
Communicate effectively with students and staff and refer questions or concerns to the appropriate professional staff member.
Office Assistants will receive training in the policies, procedures, systems, and responsibilities associated with each location.
OAs may be scheduled to work in: Main Residential Life Office – supporting the daily operations of the main campus residential community and assisting residents with housing-related questions and services.
Student Conduct Office – providing administrative and customer service support while maintaining appropriate confidentiality and professionalism.
Circles Area Office – supporting the daily operations of the Circles residential community and assisting residents with housing-related questions and services.
Because staffing needs may vary throughout the semester, OAs should be flexible and prepared to work in different locations when needed.
Cross-training will allow OAs to provide consistent service across the department and develop a broader understanding of Residential Life and Student Conduct operations.