STUDENT-Office Operations Assistant - A

Ithaca College • Town of Ithaca, NY

70d • Onsite

About The Position

The Residential Life Office Assistant (OA) provides professional, friendly, and efficient administrative support to the Office of Residential Life and Student Conduct. This position serves as an important point of contact for students, families, staff, and visitors and helps ensure the daily operations of the offices run smoothly. Office Assistants will be cross trained to work in the main Residential Life & Student Conduct Office, as well as the Circles Area Office. OAs should be comfortable working in different office environments and adapting to the specific needs of each location. Office Assistants will receive training in the policies, procedures, systems, and responsibilities associated with each location. OAs may be scheduled to work in the Main Residential Life Office, Student Conduct Office, or Circles Area Office. Because staffing needs may vary throughout the semester, OAs should be flexible and prepared to work in different locations when needed. Cross-training will allow OAs to provide consistent service across the department and develop a broader understanding of Residential Life and Student Conduct operations.

Requirements

• Must be a currently enrolled student at the institution.
• Strong customer service and interpersonal communication skills.
• Ability to communicate professionally with students, staff, families, and visitors.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong organizational skills and attention to detail.
• Ability to work independently while also functioning effectively as part of a team.
• Willingness to learn new procedures, systems, and responsibilities.
• Ability to adapt to different office environments and changing priorities.
• Reliability, punctuality, and a professional attitude.

Nice To Haves

• Previous customer service, office, administrative, or residential life experience.
• Experience working in a college or university office environment.
• Familiarity with Residential Life, housing operations, or student conduct processes.
• Experience using Microsoft Office, Teams, email, or other administrative software.
• Previous experience working in more than one departmental or campus office.

Responsibilities

• Provide welcoming, professional, and knowledgeable customer service to students, families, staff, and visitors.
• Answer phones, respond to general questions, and direct individuals to the appropriate staff member or department.
• Assist with general administrative and clerical tasks, including filing, scanning, copying, data entry, and document preparation.
• Monitor and respond to office email and other forms of communication as assigned.
• Assist professional staff with daily office operations and special projects.
• Maintain confidentiality and exercise appropriate discretion when handling student and departmental information.
• Assist with check-in/check-out procedures, key or access-related processes, and other housing-related administrative tasks as assigned.
• Help maintain an organized, welcoming, and professional office environment.
• Support Residential Life and Student Conduct programs, initiatives, and events as needed.
• Communicate effectively with students and staff and refer questions or concerns to the appropriate professional staff member.

Benefits

• Meaningful experiential learning opportunities that develop transferable skills sought by employers across various industries.
• Apply classroom knowledge in real-world professional settings, fostering both personal and professional growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed