Adventureland Park 2027 - Student Housing Experience Agent

Palace Entertainment•Altoona, PA

2d•Onsite

About The Position

The Student Housing Experience Agent provides courteous, prompt service to Host residents in an indoor lodging setting, predominantly at the front desk. The role involves answering phones, checking Hosts in and out, handling reservations and payments, and interacting with residents in a friendly and professional manner to create a memorable experience. Agents respond to requests and complaints, share information about nearby parks and properties, and coordinate with park services or maintenance to resolve issues. The position also involves keeping the front desk and shared spaces clean, using office and communication equipment, and documenting overnight shift activity. The role is part of Adventureland Park’s seasonal summer opportunities for 2027.

Requirements

Must be at least 18 years of age to comply with Iowa Child Labor Laws.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must have reliable transportation to and from work for scheduled shifts.
Ability to comply with uniform policies.
Exceptional customer service skills and ability to resolve questions, problems, issues, and concerns positively and professionally.
Ability to maintain a positive, outgoing, professional attitude and handle pressure and difficult situations with poise and finesse.
Strong written and verbal communication skills.
Strong attention to detail and problem-solving abilities.
Ability to use Point of Sale (POS) and/or other cash-handling equipment accurately.
Ability to use office technology and equipment, including a PC, software, and copier.
Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to follow direction, multitask, and work both as part of a team and independently.
Ability to read, write, and speak fluent English.
Ability to stand in place for long periods and to stand, walk, and remain on feet for most of the workday.
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
Ability to remain sedentary for extended periods while using a computer.
Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds.

Nice To Haves

High school diploma, GED, or equivalent; equivalent work experience may also be considered.
One or more years of hospitality or front desk experience; preferred but not required.
Spanish or other bilingual language skills.

Responsibilities

Greet and interact with residents in a warm, friendly, fun, and professional manner.
Use the property management system to make reservations, check Hosts in and out, process payments, maintain a cash drawer, and operate office equipment.
Ensure a smooth check-in and check-out process.
Deliver guest amenities as requested, if applicable.
Operate internal communication devices, such as a PBX switchboard, efficiently and professionally while answering and transferring calls.
Anticipate and respond promptly to guest requests and complaints, listening attentively and providing a high level of service.
Partner with park services and/or maintenance to resolve guest requests and complaints in a timely manner.
Keep the front desk, common areas, and recreation rooms clean and neat by sanitizing surfaces and furniture and vacuuming.
Maintain working knowledge of the property’s services and facilities and comply with standard operating procedures.
Accurately document overnight shift activity and routinely provide updates to lodging leadership.
Provide residents with information about nearby parks and properties.
Promptly escalate maintenance issues or emergencies to the appropriate authorities.
Perform other duties assigned by leadership.