Adventureland Park 2027 - Student Housing Experience Agent

Splish Splash Water Park • Altoona, IA

3d • Onsite

About The Position

The Student Housing Experience Agent in Host Housing provides courteous, prompt service to Host residents. The role involves answering phones, checking Hosts in and out, and interacting with them in a friendly and professional manner to create a memorable experience. The position is based predominantly at the front desk in an indoor lodging setting and includes maintaining front-desk and common areas, responding to resident requests, and coordinating with park services or maintenance when needed. The role also documents overnight shift happenings and provides updates to lodging leadership.

Requirements

• Must be at least 18 years of age to comply with Iowa Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from work for scheduled shifts.
• Ability to comply with all uniform policies.
• Exceptional customer service skills and the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Ability to portray a positive, outgoing, professional attitude.
• Ability to handle pressure and difficult situations with poise and finesse.
• Strong written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to use Point of Sale (POS) and/or other cash-handling equipment accurately.
• Ability to use office technology and equipment, such as a PC, software, and copier.
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
• Ability to follow directions, multitask, and work both as part of a team and independently.
• Ability to read, write, and speak fluent English.
• Ability to stand in place for long periods and to stand, walk, and remain on one's feet for most of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to remain sedentary for extended periods while using a computer.
• Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds.

Nice To Haves

• High school diploma, GED, or equivalent; equivalent work experience will also be considered.
• One or more years of previous hospitality or front desk experience.
• Spanish or other bilingual language skills.

Responsibilities

• Greet and interact with residents in a warm, friendly, fun, and professional manner.
• Maintain a neat, clean, and professional appearance.
• Use the property management system to make reservations, check Hosts in and out, process payments, maintain a cash drawer, and operate office equipment.
• Ensure a smooth check-in and check-out process for residents.
• Deliver guest amenities as requested, if applicable.
• Operate internal communication devices, such as a PBX switchboard, efficiently and professionally while answering and transferring calls.
• Anticipate, listen attentively to, and promptly respond to guest requests and complaints.
• Partner with park services and/or maintenance to ensure guest requests and complaints are resolved in a timely manner.
• Keep the front desk, common areas, and rec rooms clean and neat by sanitizing surfaces and furniture and vacuuming.
• Maintain working knowledge of the property's services and facilities.
• Comply with all standard operating procedures.
• Accurately document overnight shift happenings and routinely provide updates to lodging leadership.
• Provide residents with information about nearby parks and properties.
• Promptly escalate maintenance issues or emergencies to the appropriate authorities.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule.
• Ability to cross-train and learn unique skills across various departments.
• Free admission to Adventureland and select parks on days off.
• Invitations to exclusive company-sponsored Host events throughout the season.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED