Adventureland Park 2027 - Lodging Guest Experience Agent

Palace Entertainment • Altoona, PA

1d • Onsite

About The Position

The Lodging Guest Experience Agent provides courteous, prompt service to potential and resident guests by answering calls, making reservations, checking guests in and out, processing payments, and interacting with guests in a friendly, professional manner. The role helps create a memorable guest experience and makes a strong first impression. The position is based predominantly at the front desk of an indoor campground lodging setting.

The agent uses the property management system and office equipment, maintains a cash drawer, responds to guest requests and complaints, and works with housekeeping or maintenance to resolve issues. The role also involves sharing information about property services, nearby parks, and activities, maintaining a clean front desk, following procedures, and documenting overnight shift happenings for lodging leadership.

Adventureland describes its seasonal jobs as fun and flexible, with opportunities to cross-train and learn skills in other departments. This position requires a flexible schedule that may include evenings, weekends, and holidays.

Requirements

• Must be at least 18 years of age to comply with Iowa Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from work for scheduled shifts.
• Ability to comply with uniform policies.
• Exceptional customer service skills and ability to resolve questions, problems, issues, and concerns positively and professionally.
• Ability to portray a positive, outgoing, professional attitude.
• Ability to handle pressure and difficult situations with poise and finesse.
• Strong written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to accurately use Point of Sale (POS) and/or other cash-handling equipment.
• Ability to use office technology and equipment, such as a PC, software, and copier.
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
• Ability to follow direction, multitask, and work both as part of a team and independently.
• Ability to read, write, and speak fluent English.
• Ability to stand in place for long periods and to stand, walk, and remain on feet for most of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to remain sedentary for extended periods while using a computer.
• Ability to carry, push, pull, lift, and hold objects weighing up to 50 pounds.

Nice To Haves

• High school diploma, GED, or equivalent preferred; equivalent work experience will also be considered.
• One or more years of previous hospitality or front desk experience is a plus, but not required.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Greet and interact with guests in a warm, friendly, fun, and professional manner.
• Maintain a neat, clean, and professional appearance.
• Use the property management system to make reservations, check guests in and out, process payments, maintain a cash drawer, and operate office equipment.
• Ensure a smooth guest check-in and check-out process.
• Deliver guest amenities as requested.
• Process guest payments accurately while maintaining PCI compliance.
• Operate internal communication devices, such as a PBX switchboard, and answer and transfer calls efficiently and professionally.
• Anticipate guest needs, listen attentively, and respond promptly to requests and complaints.
• Partner with housekeeping and/or maintenance to resolve guest requests and complaints in a timely manner.
• Keep the front desk area clean and neat, including sanitizing surfaces and office equipment.
• Maintain working knowledge of the property’s services and facilities.
• Comply with standard operating procedures.
• Document overnight shift happenings accurately and provide routine updates to lodging leadership.
• Provide guests with information about nearby parks and properties.
• Inform guests about events and activities during their visit.
• Promptly escalate maintenance issues or emergencies to the appropriate authorities.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and other select parks on days off
• Invitations to exclusive company-sponsored Host events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED