Adventureland Park 2027 - Guest Relations Host

Palace Entertainment • Altoona, PA

1d • Onsite

About The Position

The Guest Relations Host serves as an ambassador for Adventureland Park, providing exceptional customer service and supporting the Guest Experience team. The role focuses on helping guests with questions and complaints and providing useful information throughout their visit. Hosts welcome guests, handle inquiries across in-person, telephone, and email channels, and help create a safe and positive environment. The position includes ticket and season-pass sales, administrative work, and training other Guest Experience Hosts. The role is based in an office setting with frequent exposure to outdoor environments and variable weather conditions.

Requirements

• Must be at least 16 years of age to comply with Iowa Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from scheduled shifts.
• Ability to comply with all uniform policies.
• Exceptional customer service skills and the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Ability to handle high-pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Strong written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to follow directions, multitask, and work both as part of a team and independently.
• Ability to read, write, and speak fluent English.
• Ability to stand, walk, and remain on feet for most of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to remain sedentary for extended periods while using a computer or POS equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Nice To Haves

• Spanish or other bilingual language skills.

Responsibilities

• Welcome guests to the park in a warm and friendly manner.
• Serve as the primary point of contact for general park questions and inquiries.
• Communicate park information, policies, and procedures to guests and other Hosts accurately and professionally.
• Assist guests with questions and complaints in person, by telephone, or by email.
• De-escalate guest concerns with a positive attitude.
• Direct or transfer department-specific requests to the appropriate manager.
• Sell and collect tickets and season passes.
• Use point-of-sale (POS) technology to sell tickets, products, and services.
• Assist with administrative tasks, including reporting, data tracking, and office organization.
• Provide on-the-job training to other Guest Experience Hosts.
• Follow company and industry best practices, policies, and procedures to help create a safe environment for colleagues and guests.
• Assist other Guest Experience departments as needed.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule.
• Ability to cross-train and learn skills across various departments.
• Free admission to Adventureland Theme Park/Waterpark and select parks on days off.
• Invitations to exclusive company-sponsored host events throughout the season.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed