Adventureland Park 2027 - Guest Relations Host

Splish Splash Water Park • Altoona, IA

3d • Onsite

About The Position

The Guest Relations Host serves as an ambassador for Adventureland Park, providing superior customer service to prospective and existing guests and supporting the Guest Experience team. The role focuses on answering guest questions, responding to complaints, and providing helpful information throughout their park visit. Hosts welcome guests, communicate park information and policies, help resolve concerns, and contribute to a safe and positive guest experience. The position also includes ticket and season-pass sales, administrative work, on-the-job training for other Guest Experience Hosts, and assistance to other departments as needed.

Requirements

• Be at least 16 years of age to comply with Iowa Child Labor Laws.
• Be able to work a flexible schedule, including evenings, weekends, and holidays.
• Have reliable transportation to and from scheduled shifts.
• Comply with all uniform policies.
• Demonstrate exceptional customer service and the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Handle high-pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Have strong written and verbal communication skills.
• Have strong attention to detail and problem-solving abilities.
• Be able to follow directions, multitask, and work both independently and as part of a team.
• Read, write, and speak fluent English.

Nice To Haves

• Spanish or other bilingual language skills.

Responsibilities

• Serve as an Adventureland ambassador and deliver exceptional customer service to prospective and existing guests.
• Welcome guests to the park in a warm and friendly manner.
• Serve as the primary point of contact for general park questions and inquiries.
• Communicate park information, policies, and procedures to guests and other Hosts accurately, professionally, and promptly.
• Assist guests courteously with questions and complaints in person, by telephone, or by email.
• De-escalate guest concerns with a positive attitude.
• Direct department-specific requests to the appropriate manager.
• Sell and collect tickets and season passes.
• Use point-of-sale (POS) technology to sell tickets, products, and services.
• Assist with administrative tasks, including reporting, data tracking, and office organization.
• Provide on-the-job training to other Guest Experience Hosts.
• Follow company and industry best practices, policies, and procedures to maintain a safe environment for guests and colleagues.
• Assist other Guest Experience departments as needed.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule.
• Ability to cross-train and learn skills across various departments.
• Free admission to Adventureland Theme Park/Waterpark and select parks on days off.
• Invitations to exclusive company-sponsored host events throughout the season.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed