Student Assistant - IT Services Security
About The Position
UW Medicine IT Services (ITS), a shared services organization supporting UW Medicine, is seeking a Student Assistant to aid information security operations and initiatives. ITS supports and maintains infrastructure and applications across UW Medicine’s institutions and implements new services and applications that support its mission. The role helps Security Analysts and Engineers focus on threats to UW Medicine information assets and on threat awareness, risk assessments, security reviews, threat detection and analysis, incident response, cybersecurity operations, and security education and awareness. The position is fully remote and scheduled Monday through Friday for either 8:00 a.m.–12:00 p.m. or 12:00 p.m.–4:00 p.m. It is a temporary position. Compensation is $21.30 per hour.
Requirements
- Must be a current student attending the University of Washington.
- Experience in computer and/or network security.
- Familiarity with Unix commands and/or log analysis.
- Familiarity with data and/or log analysis.
- Proficiency using common business tools such as MS Office and/or SharePoint.
- Excellent verbal and written communication skills.
- Ability to take direction while working with minimal supervision.
- Strong desire to learn and contribute.
Nice To Haves
- Knowledge of a scripting language.
- Knowledge of Publisher, SharePoint, WordPress, and LMS Articulate Storyline.
- Prior customer service experience.
- Familiarity with the ServiceNow ticket tracking system.
Responsibilities
- Monitor one or more Information Security team email tracking queues.
- Monitor one or more Information Security team ticket queues.
- Triage incoming security reports and tickets.
- Provide Tier 1 customer service and security-related technical support via email and phone.
- Assign tickets to full-time staff as necessary.
- Conduct Level 1 security reviews by researching and reporting on systems being considered for acquisition or significant upgrade.
- Assist with phishing campaigns by sending mock malicious emails to employees to test and educate them about phishing attacks.
- Assist with researching and developing Cyber Security Awareness Month and other security-related materials.
- Apply regular updates to security equipment as determined.
- Provide team support in other areas as determined.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
