STUDENT-Library Access Services Student Assistant

Ithaca College•Town of Ithaca, NY

1d•Onsite

About The Position

The Library Access Services Student Assistant greets and assists library users and performs a variety of library access services activities, including checking out, returning, and reshelving materials; helping users troubleshoot printing and computer questions; retrieving or digitizing materials; and assisting with stacks maintenance, archives, course readings, or interlibrary loan tasks and projects. Student assistants are typically scheduled in two-hour blocks and work an average of 8–12 hours per week at the Access Services Desk. At the beginning of each shift, employees collect library usage data and check in for daily projects. Depending on timing, availability, and interest, some shifts may focus on Interlibrary Loan, Stacks, or Archives. These shifts are not desk-oriented and are often project-based, requiring attention to detail and critical thinking. Assistants who have worked for at least one semester are eligible to apply for a Library Student Manager role. The position reports to Access Services Staff and indirectly to Library Student Managers, and has no direct supervisory responsibilities. Pay is $16 per hour. For Spring 2027, the library is especially interested in candidates who can reliably work 11 p.m.–2 a.m. shifts or weekends, or who want to learn the more detailed processes of Interlibrary Loan.

Requirements

Must be an Ithaca College student.
Strong attention to detail and organizational skills.
Strong interpersonal, written, and verbal communication skills.
Working knowledge of personal computers.

Nice To Haves

Ability to commit to two or more semesters.
Experience working at a library or customer service desk.
For Spring 2027, ability to reliably work 11 p.m.–2 a.m. shifts or weekends, or interest in learning Interlibrary Loan processes.

Responsibilities

Perform routine desk duties, including checking out and returning materials, placing recalls and holds, and using library systems.
Monitor and record building usage at the beginning of each scheduled shift.
Provide customer service to patrons, explain library policies and procedures, refer questions about overdue or lost items, fines, claims, and returns to library staff when needed, and protect student and colleague privacy and confidentiality.
Assist with printers and other library technology, help with paper jams, and report ongoing problems to Library Staff.
Accept faculty course reading materials for addition to the personal course readings collection.
Perform stacks tasks, including searching for missing materials, organizing and reshelving materials, shelf-reading, and inventory.
Support interlibrary loan services by retrieving and scanning materials and packing, unpacking, or sorting mail when requested.
Assist with College Archives as assigned.
Notify Access Services Staff of problems or suggestions related to policies, procedures, or building security.
Check in for daily projects at the beginning of each shift.