STUDENT-Library Access Services Student Assistant

Ithaca College•Ithaca, NY

About The Position

As a library student employee, the Library Access Services Student Assistant greets and assists library users and performs a variety of library access services activities. Work may include checking out, returning, and reshelving materials; troubleshooting printing and computer questions; retrieving or digitizing library materials; and assisting with stacks maintenance, archives, course readings, or interlibrary loan tasks and projects. Student assistants are typically scheduled in two-hour blocks and work an average of 8–12 hours per week at the Library Access Services Desk. At the beginning of each shift, employees collect library usage data and check in for daily projects. Depending on timing, availability, and interest, some shifts may be designated for Interlibrary Loan, Stacks, or Archives. These shifts are not desk-oriented, are often project-based, and require greater attention to detail and critical thinking. Student assistants who have worked for at least one semester are eligible to apply to be a Library Student Manager. The position reports to Access Services Staff and indirectly to Library Student Managers. It has no direct supervisory responsibilities. Pay is $16 per hour. For Spring 2027, the library is especially interested in candidates who can reliably work 11 p.m.–2 a.m. shifts or weekends, or who are interested in learning the more detailed processes of Interlibrary Loan.

Requirements

Must be an Ithaca College student.
Strong attention to detail and organizational skills.
Strong interpersonal, written, and verbal communication skills.
Working knowledge of personal computers.

Nice To Haves

Ability to commit to two or more semesters.
Experience working at a library or customer service desk.
For Spring 2027, ability to reliably work 11 p.m.–2 a.m. shifts or weekends, or interest in learning the detailed processes of Interlibrary Loan.

Responsibilities

Perform routine desk duties, including checking out and returning materials, placing recalls and holds, and using library systems.
Monitor and record building usage at the beginning of each scheduled shift.
Provide a high level of customer service to library patrons.
Advise users about library policies and procedures, and refer questions about overdue or lost items, fines, claims, and returns to library staff when needed.
Protect student and colleague privacy and confidentiality.
Assist with printers and other library technology, address paper jams, and report ongoing problems to library staff.
Accept faculty course reading materials for addition to the personal course readings collection.
Search for missing library materials, organize and reshelve materials, shelf-read, and perform inventory tasks.
Support interlibrary loan by retrieving and scanning materials and packing, unpacking, or sorting mail when requested.
Assist with College Archives tasks as assigned.
Notify Access Services Staff of problems or suggestions related to policies, procedures, or building security.
Collect library usage data at the beginning of each shift and check in for daily projects.