Student Technician, Texas Athletics IT Services

University of Texas at Austin

4d•Onsite

About The Position

Texas Athletics IT Services seeks service-oriented, passion-focused student employees for the 2025–26 academic school year. Student Technicians assist the Athletics IT Helpdesk with issues and requests from staff, students, and outside entities under the direction of the Information Technology Coordinator II and other Helpdesk staff. The position is based in person on the UT main campus and is expected to continue until May 31, 2026, with rehire eligibility based on performance.

Requirements

Ability to collaborate clearly and concisely with others and follow instructions.
High attention to detail, especially when following procedures.
Strong sense of task ownership and understanding of when to escalate an issue.
Strong computer fluency.
High level of organization.
Ability to quickly and effectively solve problems.
Ability to work at least three shifts of four or more consecutive hours per normal week.
Must be a University of Texas at Austin student enrolled in at least six credit hours.
Must be authorized to work in the United States.

Nice To Haves

Working knowledge of Windows, macOS, Microsoft Office, Office 365 applications, printers, record keeping, and mobile phones.

Responsibilities

Assist Technical Support Technicians, Specialists, and Coordinators with desktop support tasks.
Maintain IT inventory, including coordinating with the business office to collect and prepare end-of-life machines for salvage, organizing supplies and peripherals, transporting equipment to storage, and updating the inventory database.
Provide IT event support at Texas Athletics events, including running cables, placing hardware, and helping media access the network and statistics feeds.
Image machines and prepare them for new users; deliver and set up equipment.
Identify repairs or maintenance needed for existing machines and work with helpdesk staff and vendors to process them.
Consistently exemplify Texas Athletics core values and quality service standards, act ethically, seek guidance when unsure about applicable laws or policies, participate in assigned education and training, and comply with applicable laws, policies, rules, and regulations.
Obtain prior written approval for outside activities and outside income, and report them annually.
Report known or reasonably suspected violations of applicable laws, policies, rules, or regulations to IA ARMCS or IA HR.
Cooperate fully with investigations and provide complete and accurate information when requested.
As a potentially non-confidential employee, report prohibited conduct covered by Title IX to the University’s Title IX Coordinator or Deputy Title IX Coordinator as required by law or University policy.