ID & Campus Services Student Assistant

Liberty University • Lynchburg, VA

1d • Onsite

About The Position

Working in a team environment and exercising good judgment and discretion, the ID & Campus Services Student Assistant provides excellent customer service to students, staff, and visitors. The role supports a successful campus experience through in-person visits, inbound phone calls, and email, using general knowledge of policies, procedures, and resources to provide information, direction, and customer-centric service. Rotating Saturday hours are required.

The assistant supports the information desk, campus ID card services, lost and found monitoring, and major on-campus events such as Move-In and Homecoming. The position also involves completing other assigned projects and tasks and becoming familiar with applicable policies, procedures, and resources.

Requirements

• Currently enrolled at Liberty University.
• Able to handle multiple tasks and follow instructions.
• Experience in customer service or office work.
• Ability to work a flexible schedule that may include days, evenings, and weekends.
• Must pass various background checks, including a check at the time of initial employment.
• Must not have been convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, or been administratively or judicially determined to have committed fraud or another material violation of law involving such funds, as described in CFR 668.14(b)(18)(i).
• Must not be in default on any federal student or parent loan.
• Ability to articulate and defend Liberty University’s and its subsidiaries’ unique Christian educational mission and vision to a wide variety of individuals and groups.

Nice To Haves

• Cash handling experience.
• Ability to handle multiple tasks.
• 1–2 years of experience in customer service or office work.
• Currently enrolled at Liberty University.

Responsibilities

• Provide one-stop customer assistance by identifying customers’ needs and sharing general information about departmental services, University events, and wayfinding in a Christ-like manner.
• Maintain the information desk area and ensure required supplies and equipment are available and secure.
• Assist with the production, use, and awareness of the campus ID card.
• Respond appropriately to email, phone messages, and user questions while following established policies and procedures.
• Assist with monitoring lost and found items.
• Complete projects and other tasks as assigned.
• Support major on-campus events, including Move-In and Homecoming.
• Become familiar with policies, procedures, and resources.
• Work effectively as a team member.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed