Student IT Associate
About The Position
The Student IT Associate provides in-depth first-level technology support for Eastern Kentucky University faculty, staff, and students. The position also provides general support for desktop equipment and classroom technical issues. The associate responds to a range of inquiries and service or information requests through phone, chat, tickets, and in-person customer service, and assists IT Consultants with assigned tasks. The role is part-time, with 10–20 hours per week, and is designated as a student position with no benefits. The position is based at the Richmond Campus. Candidates must be enrolled at EKU. Employment offers are contingent upon a satisfactory background check. Visa sponsorship is not available.
Requirements
- Must be enrolled at EKU.
- A satisfactory background check is required for employment.
Responsibilities
- Assist visitors with available resources, including computer labs, printers, and A/V equipment, while keeping spaces and equipment clean and functioning.
- Check out equipment and spaces to EKU students, maintaining accurate paperwork and ticketing-system records.
- Monitor, maintain, and address issues with residence hall computer labs across campus, including PCs and printers, and deliver paper and toner.
- Provide technical support for student-owned devices, including diagnostics, virus removal, and troubleshooting operating-system and wireless-connectivity issues.
- Provide first-level technology support to EKU faculty, staff, and students, responding by phone, chat, tickets, and in person.
- Provide general support for desktop equipment and classroom technical issues.
- Assist IT Consultants with assigned tasks.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
