Student Ambassador

Yugo•Charlottesville, VA

7h•$12 - $13

About The Position

Yugo Crestline Charlottesville is seeking a part-time Student Ambassador to support leasing, marketing, and resident relations in its apartment community. Reporting to the General Manager, the Student Ambassador manages apartment rentals and supports move-ins, lease renewals, prospect outreach, lead handling, and lease documentation in accordance with company policies. The role also contributes to resident services, community marketing, and daily property operations. The position is hourly and non-exempt, pays $12.75 per hour, and requires availability for 20–25 hours per week, including evenings and weekends. Yugo describes itself as a global student-housing company operating in more than 14 countries and 120 cities. Its U.S. operations include nearly 40,000 beds across 88 properties in 28 states. Yugo promotes an inclusive, collaborative culture focused on sustainability, personal growth, and career development.

Requirements

Relative experience in an administrative role.
Strong customer service and oral and written communication skills, with the ability to engage effectively with people at all levels.
Proactive approach, strong problem-solving skills, and initiative.
Highly organized and able to manage multiple tasks regularly.
Intermediate skills using MS Office and online systems or databases.
Resilience, adaptability, and cultural diversity awareness.
Ability to maintain open communication with the General Manager and Maintenance Supervisor.
Availability to work 20–25 hours per week.

Responsibilities

Greet prospective clients, conduct property tours, and explain property features and benefits using product knowledge.
Complete applications, secure deposits, and process lease paperwork for move-ins and move-outs.
Handle phone and in-person inquiries, maintain guest cards, and follow up with prospects.
Prepare applications for approval, ensure apartments are ready for move-in, and orient new residents.
Assist with lease renewals, accept rental payments, and support marketing and sales efforts.
Support marketing and sales initiatives, keep market information current, and participate in weekly leasing activity meetings.
Update reports, monitor market conditions, and provide insights for community improvements.
Manage service requests, plan resident functions, and maintain accurate commission records.
Participate in outreach marketing, maintain the appearance of the community, and enforce policies and procedures.
Ensure compliance with Fair Housing laws and company policies, and contribute to a positive team environment.
Keep the office and model apartments clean and open on schedule, communicate policy changes, and support the community team.
Maintain flexibility in work schedule, including evenings and weekends, and perform additional tasks as needed.