Student Ambassador

Yugo•Austin, TX

19h•Onsite

About The Position

The Student Ambassador is a key member of the Yugo Austin Waterloo apartment community, reporting to the General Manager. The role handles leasing, marketing, and resident relations, including apartment rentals, move-ins, lease renewals, lead generation and follow-up, prospect qualification, lease documentation, and move-in procedures in accordance with company policies. The position also supports community marketing and sales, resident events, service requests, community appearance, and compliance with Fair Housing laws and company policies. The role requires availability for 20–25 hours per week, including evenings and weekends.

Requirements

Relevant experience in an administrative role.
Strong customer service and oral and written communication skills, with the ability to engage effectively with people at all levels.
Proactive approach, strong problem-solving skills, and initiative.
Strong organizational skills and ability to manage multiple tasks regularly.
Intermediate skills in MS Office and online systems or databases.
Resilience, adaptability, and cultural diversity awareness.
Ability to maintain open communication with the General Manager and Maintenance Supervisor.
Availability to work 20–25 hours per week.

Responsibilities

Greet prospective clients, conduct property tours, and explain property features and benefits.
Complete applications, secure deposits, and process lease paperwork for move-ins and move-outs.
Handle phone and in-person inquiries, maintain guest cards, and follow up with prospects.
Prepare and submit applications for approval, ensure apartments are ready for move-in, and orient new residents.
Assist with lease renewals, accept rental payments, and support marketing and sales efforts.
Participate in outreach marketing, maintain current market information, and attend weekly leasing activity meetings.
Update reports, monitor market conditions, and provide insights for community improvements.
Manage service requests, plan resident functions, and maintain accurate commission records.
Maintain the appearance of the community and enforce policies and procedures.
Ensure compliance with Fair Housing laws and company policies, and contribute to a positive team environment.
Keep the office and model apartments clean and open on schedule, communicate policy changes, and support the community team.
Maintain a flexible work schedule, including evenings and weekends, and perform additional tasks as needed.