Student Onboarding Ambassador

Roxbury Community College • Boston, MA

1d • Onsite

About The Position

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations. RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success. Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at https://www.rcc.mass.edu/explore/public-safety/index.html .

The Student Onboarding Ambassador is an intermediate-level peer support position that helps students navigate RCC's onboarding and student-service environment. Ambassadors support QLess navigation, campus wayfinding, general process questions, student traffic flow, and referrals while creating a welcoming and student-centered experience in the Solution Center and Student Commons.

Requirements

• Federal Work-Study Eligibility
• Currently enrolled at Roxbury Community College for the 2026-2027 academic year.
• Have an active Federal Work-Study award and sufficient remaining FWS eligibility before beginning work.
• Maintain Satisfactory Academic Progress (SAP) in accordance with institutional and financial-aid requirements.
• Complete all required student-employment and payroll documentation before beginning work.
• Work only the approved FWS schedule and duties assigned by the designated RCC supervisor.
• Must be a currently enrolled RCC student eligible for Federal Work-Study.
• Must be enrolled in at least 6 credits.
• Must have successfully completed at least two semesters at RCC.
• Must be in good academic and disciplinary standing.
• Must be able to commit to working for a full academic semester.
• Demonstrated familiarity with RCC student services, campus resources, and common student processes.
• Strong communication, customer-service, and interpersonal skills.
• Ability to recognize when a question requires referral to professional staff.

Nice To Haves

• Students in Social Science, Communication, Information Technology, Education, or related programs may be especially well aligned; however, eligibility is not limited to these majors unless otherwise required by the department.

Responsibilities

• Welcome students and provide approved information about onboarding steps, campus locations, and student services.
• Assist students with basic navigation of public-facing enrollment and student-service systems without making enrollment decisions.
• Support check-in, queue management, forms, handouts, orientation materials, and on-campus onboarding events.
• Perform routine data entry, filing, scanning, copying, and organization of materials.
• Provide reminders about published deadlines and required next steps using staff-approved information.
• Refer financial aid, residency, admissions decisions, academic advising, and other professional determinations to appropriate staff.

Benefits

• Develop peer-support, customer-service, and professional communication skills.
• Build working knowledge of RCC student-service processes, campus resources, and QLess.
• Strengthen problem-solving, referral, teamwork, and student-engagement skills.
• Develop experience managing front-facing student traffic and service environments.
• Gain career-relevant exposure to admissions, enrollment services, student affairs, communications, and higher education.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed