Student Accounts Processor

Post University • Wyoming, NV

1d • $0 - $22 • Remote

About The Position

The Student Accounts Processor works within Post University's Office of Student Finance and reports to the Assistant Director of Billing Services. The role supports active and inactive online and on-site students with tuition-related processes and helps the Assistant Director of Billing Services maintain high service standards. The processor provides customer service to vendors, associates, and students, uses problem-solving skills to support student success and retention, and completes administrative student accounts work such as billing, account adjustments, stipends, and graduation tasks. The position troubleshoots account issues to help ensure tuition obligations are met while complying with internal and federal financial aid policies and procedures. Internal customer service is extensive and time-sensitive.

The position currently offers the option to work remotely, subject to home-network requirements. Equipment must connect to the home router by Ethernet; wireless connections are not supported. Minimum home internet requirements are 25 Mb download speed, 15 Mb upload speed, and latency below 40. The schedule is Monday through Friday, with exact hours determined by business needs, and includes flexibility and weekend hours to meet university needs.

Requirements

• Bachelor’s degree or equivalent experience.
• Demonstrated leadership skills, including motivation, delegation, effective communication of goals, and emphasis on Post culture.
• Excellent phone, email, and virtual face-to-face communication skills, with a positive attitude.
• Ability to plan, organize, and implement assigned responsibilities and work under pressure to meet deadlines.
• Excellent computer skills, including use of Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail.
• Energetic and goal-oriented, with an interest in working in a fast-paced environment requiring multitasking.
• Ability to meet the remote-work network requirements if working remotely: wired Ethernet connection, at least 25 Mb download and 15 Mb upload speeds, and latency below 40.
• Availability for a flexible schedule and weekend hours as needed.

Responsibilities

• Understand Title IV funds, regulations, and eligibility requirements.
• Process stipends in accordance with Title IV rules and regulations.
• Apply relevant policies, procedures, regulations, and laws to ensure compliance.
• Promptly respond to internal customer service issues, concerns, and escalations.
• Assist with billing procedures on a term and semester basis.
• Review pending charges and update tuition and fee configuration.
• Perform administrative student accounts tasks, including billing, account adjustments, stipends, and graduation-related work.
• Troubleshoot student account issues to help ensure tuition obligations are met.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time