Student Account Representative

Arizona State University•Tempe, AZ

13d•Onsite

About The Position

ASU Student Business Services is seeking a Student Account Representative to perform financial accounting-related customer service activities. The position provides courteous, prompt, and accurate assistance to students regarding their ASU account status and supports routine to intermediate daily student financial operations. Additional job duties may be assigned. The role handles a variety of student account matters, including tuition, billing, and collections. It also processes account transactions, researches and resolves account issues, prepares reconciliations and reports, and responds to student inquiries through in-person, phone, and email channels. The position is based at ASU’s Tempe campus in an environmentally controlled office setting. Salary is $20.41 per hour.

Requirements

High school diploma and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities.
Must be eligible to work in the United States; ASU Student Business Services will not sponsor this position.
Ability to communicate clearly in person, over the phone, and through email.
Ability to change priorities quickly, including when resolving conflicts.

Nice To Haves

Experience working within financial accounting.
Experience in a high-volume customer service environment.
Experience in an accounts receivable environment.
Experience reconciling accounts involving debit and credit accounting processing.
Experience using Microsoft Office applications, including Excel, Word, and Outlook.
Experience using PeopleSoft or similar accounting-based programs.
Experience preparing reports.
Evidence of effective communication skills.
Attention to detail.

Responsibilities

Provide extensive customer service in person, by email, and by phone for student account-related functions.
Research account activity to identify issues, resolve them within the assigned area, or report them to the appropriate department.
Process transactions, including waivers, charges, and credits to student accounts.
Prepare reconciliations and departmental reports using software such as PeopleSoft, My ASU, and Microsoft Office.
Review, process, and resolve account matters involving tuition, billing, and collections.
Develop and create correspondence in response to student account inquiries.
Answer a high volume of phone calls, respond to email inquiries, and assist in-person customers.
Update departmental procedures related to assigned accounting functions.
Perform additional duties as assigned.