Account Representative

Givens Talent • Mebane, NC

12d • $18 - $20

About The Position

Givens is seeking a Customer Account Representative to join its team in Mebane, North Carolina. The position supports daily warehouse operations by managing customer accounts, processing orders, coordinating shipments, and maintaining accurate records. The representative communicates with customers and internal teams, manages multiple tasks and deadlines, and provides dependable customer support.

Requirements

• Experience in customer service, order processing, administrative support, or a related position.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to prioritize assignments and stay organized while handling multiple customer requests.
• High level of accuracy when entering information and reviewing documents.
• Comfort working independently and collaborating with warehouse and transportation teams.
• Reliable attendance and a professional approach to customer service.

Nice To Haves

• Previous experience in a distribution center, warehouse office, or transportation environment.
• Familiarity with warehouse management systems.
• Experience using the NAVIS port system.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, responding to questions and requests by phone and email.
• Enter and process customer orders, ensuring information is complete and accurate.
• Schedule and coordinate incoming and outgoing freight with transportation carriers and warehouse personnel.
• Prepare and review shipping paperwork, including bills of lading and receiving documentation.
• Track order activity and follow up on shipment delays, inventory discrepancies, and customer concerns.
• Update inventory transactions and customer information in the warehouse management system.
• Assist with cycle counts, inventory adjustments, and record reconciliation.
• Maintain organized electronic records and prepare routine customer and operational reports.
• Communicate with warehouse supervisors and other departments to ensure customer requirements are met.
• Perform additional administrative and account support duties as needed.

Benefits

• Medical, dental, and vision insurance may be available to eligible employees.
• 401(k) with company match may be available to eligible employees.
• Paid time off may be available to eligible employees.
• Life insurance may be available to eligible employees.
• Short-term and long-term disability coverage may be available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed