Student Finance Representative

National Louis University•Wheeling, IL

About The Position

National Louis University is seeking a Student Finance Representative to review student files, evaluate financial aid applications, and award and advise students on eligibility for Title IV funding. The role requires strong technical knowledge of financial aid programs and procedures, and independently assisting students and colleagues by phone and electronic correspondence. The representative uses analytical skills, works independently with a sense of urgency, and completes responsibilities accurately and in compliance with Title IV regulations. The position works with student financial aid records, eligibility calculations, awarding and disbursement processes, and student questions and escalations. It also requires collaboration with the Student Finance Office and other departments, a commitment to exceptional customer service, and ethical, accurate recordkeeping.

Requirements

At least one year of related experience in higher education or a related field.
High school diploma or GED; several years of experience are considered with this education level.
Customer focus: identify customer needs and expectations, respond in a timely and effective manner, anticipate and prevent delays, keep customers informed, and inquire about satisfaction.
Flexibility: adjust quickly and effectively to changing conditions and demands, and adapt to change and potentially stressful situations.
Problem-solving ability: anticipate and prevent problems, investigate obstacles, gather relevant information, evaluate alternatives, and reach workable solutions.
Quality of work: produce accurate, detail-oriented work, maintain high standards, and encourage similar standards in others.

Nice To Haves

Associate's or bachelor's degree preferred.

Responsibilities

Comply with federal, state, and institutional policies and procedures.
Understand and interpret Title IV regulations.
Support the university’s compliance with requirements established by accrediting agencies, state entities, and internal targets.
Review student financial aid files for completeness and accuracy, and ensure verification requirements are met.
Contact students as needed to advise them about financial aid eligibility and potential funding options.
Post award data into the student information system to support timely and accurate disbursements.
Calculate grant and loan eligibility using a borrower-based academic year (BBAY) or standard academic year (SAY), and certify federal and private student loans.
Maintain knowledge of Federal Student Aid and university awarding, disbursing, and refund regulations.
Perform verification of student financial aid eligibility as needed.
Maintain and coordinate awarding and student aging reports, and contact students to resolve issues.
Advise students accurately on BBAY and SAY loan eligibility.
Review and analyze escalated student issues, develop solutions, and communicate proposed solutions to the appropriate party.
Identify improvement opportunities for management and help develop potential solutions.
Maintain ethical and accurate documentation and records that meet company and regulatory standards.
Provide exceptional customer service to internal and external customers by phone and email.
Participate as an active member of the Student Finance Office and maintain communication and collaborative working relationships with other departments.
Manage student workers as appropriate.