Student Finance Coordinator
About The Position
The Student Finance Coordinator (SFC) assists students by explaining their financial obligations to Purdue Global and helping them understand how tuition and other costs will be covered by state, federal, military, or outside funding. The coordinator provides inbound and outbound support through telephone, email, and other communication channels during initial financial aid packaging, repackaging, and package adjustments. The SFC explains payment plans, alternative loan options, and internal loan programs for any out-of-pocket payments students may need to make. The role also helps students monitor their debt burden and continued aid eligibility, reviews student financial aid documents and account balances, and provides information to help students assess their ability to pay. This is a remote, nationwide position with a schedule of Monday through Thursday, 11 a.m.–8 p.m. ET, and Friday, 9 a.m.–6 p.m. ET. The scheduled start date is January 11, 2027.
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field.
- At least 1 year of experience in Financial Aid, Student Accounts, or a similar role.
- Proficiency with Microsoft Office Suite and Google Apps.
- Excellent verbal and written communication skills.
- Good organizational and customer service skills, attention to detail, and problem-solving ability.
- Must be in and maintain good standing with any student loan debt.
Responsibilities
- Provide inbound and outbound student support by telephone, email, or other communication methods regarding completed aid packages and package adjustments.
- Conduct Financial Readiness Calls, Package Review Calls, and Out of School Account Review Calls.
- Walk prospective and continuing students through award letters, explaining funding from state, federal, military, and outside sources and any required student cash payment.
- Review applications and other documentation for Title IV financial aid eligibility under Department of Education requirements.
- Evaluate overlapping loans and aggregate loan limits to support timely disbursements and resolve exceptions.
- Review loan eligibility and current student loan debt with students, including continued loan eligibility in relation to annual and aggregate limits.
- Provide information to help students assess their ability to pay their student loan debt.
- At the end of each term, evaluate student accounts to identify remaining financial obligations and whether payment is needed for outstanding balances.
- Assess and report on students’ ability to pay.
- Answer inbound billing calls.
- Package enrolled students and modify packages based on changes in eligibility, sending updated award letters as needed.
Benefits
- Remote work and flexible work/life balance.
- Retirement package with automatic enrollment in the Company Contribution Plan and an 8–10% annual company contribution based on tenure.
- Tuition assistance and substantial discounts for employees and close family members through the Gift of Knowledge Program.
- Comprehensive health benefits, with new-hire eligibility beginning on the first day of employment.
- Paid holidays, vacation, personal and sick paid time off.
- One paid volunteer day and one diversity and inclusion day.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
