Student Finance Representative

National Louis University•Wheeling, IL

1d•$20 - $28

About The Position

National Louis University is seeking a Student Finance Representative to review student files, evaluate financial aid applications, and award and advise students on eligibility for Title IV funding. The role requires strong technical knowledge of financial aid programs and procedures to assist students and colleagues independently by phone and electronic correspondence. The representative applies analytical skills, works independently with a sense of urgency, and completes responsibilities accurately and in compliance with Title IV regulations. The position supports compliance with federal, state, institutional, and accrediting requirements; verifies financial aid eligibility; calculates grant and loan awards; certifies federal and private student loans; and ensures timely, accurate disbursements. The representative provides customer service to internal and external customers, resolves student issues, and collaborates with the Student Finance Office and other departments. Student workers may be managed as appropriate.

Requirements

At least one year of related experience in higher education or a related field.
Ability to understand and interpret Title IV regulations.
Customer focus, including responding to customer needs in a timely and effective manner and keeping customers informed.
Flexibility and ability to adapt quickly and effectively to changing conditions and demands.
Problem-solving skills, including anticipating problems, gathering relevant information, analyzing alternatives, and reaching workable solutions.
Commitment to accurate, detailed, high-quality work.

Nice To Haves

Associate's or bachelor's degree preferred.

Responsibilities

Comply with federal, state, and institutional policies and procedures, and understand and interpret Title IV regulations.
Help ensure the university’s compliance with accrediting agencies, state entities, and established company targets.
Review student financial aid files for completeness and accuracy and ensure verification requirements are met.
Contact students as needed to advise them about financial aid eligibility and potential funding options.
Enter award data into the student information system to support timely and accurate disbursements.
Calculate grant and loan eligibility using a borrower-based academic year (BBAY) or standard academic year (SAY), and certify federal and private student loans.
Maintain knowledge of Federal Student Aid and university awarding, disbursing, and refund regulations.
Perform verification of student financial aid eligibility as needed.
Maintain and coordinate awarding and student aging reports, and contact students to resolve issues.
Advise students accurately on BBAY and SAY loan eligibility.
Review and analyze escalated student issues, develop solutions, and communicate proposed solutions to the appropriate party.
Identify opportunities for improvement and work with management to develop potential solutions.
Maintain ethical and accurate documentation and records that meet company and regulatory standards.
Provide customer service to internal and external customers by phone and email.
Participate as an active member of the Student Finance Office and maintain communication and collaborative working relationships with other departments.
Manage student workers as appropriate.