Student Account Repesentative

Arizona State University•Tempe, AZ

13d•Onsite

About The Position

ASU Student Business Services seeks a Student Account Representative to perform customer service activities and provide students with courteous, prompt, and accurate assistance regarding their ASU account status. The position reviews and resolves student account matters, processes account transactions, researches account activity, and prepares reconciliations and departmental reports. Additional duties may be assigned.

Requirements

High school diploma and three years of experience appropriate to the area of assignment or field; or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Must be eligible to work in the United States; ASU will not sponsor this position.

Nice To Haves

Experience working within financial accounting.
Experience in a high-volume customer service environment.
Experience in an accounts receivable environment.
Experience reconciling accounts involving debit and credit accounting processing.
Experience using Microsoft Office applications, including Excel, Word, and Outlook.
Experience working in PeopleSoft or similar accounting-based programs.
Experience preparing reports.
Evidence of effective communication skills.
Attention to detail.

Responsibilities

Provide customer service in person, by email, and by phone for student account-related functions.
Research account activity to identify and resolve issues in the assigned area or report issues to the appropriate department.
Process transactions, including waivers, charges, and credits to student accounts.
Prepare reconciliations and departmental reports using software including PeopleSoft, MyASU, and Microsoft Office.
Review, process, and resolve accounts, including tuition, billing, and collection matters.
Develop and create correspondence in response to student account inquiries.
Answer a high volume of phone calls, respond to email inquiries, and assist customers in person.
Update departmental procedures relating to assigned accounting functions.
Perform other duties as assigned.