Strategy & Ops

Ferry • New York, NY

1d

About The Position

Ferry is hiring for its Strategy & Ops team to help improve healthcare navigation through its SMS-based concierge service, which helps patients find and book care at no cost to them. The role focuses on owning and improving end-to-end operations as Ferry supports a growing patient base, and on using data to identify opportunities, monitor performance, and evaluate improvements.

The successful candidate will lead high-impact initiatives spanning operational improvement, product development, and sales enablement. They will work with engineering to develop and implement AI-powered automation and new capabilities, and work directly with the founders on strategic decisions that balance growth and profitability. The role offers significant independence and accountability and is suited to someone who is humble, growth-oriented, and motivated by meaningful work and career progression.

Requirements

• Experience in a role requiring analytical thinking, operational discipline, and ownership of outcomes, such as at a fast-growing startup, in a dynamic operations role, consulting, or finance.
• Experience in healthcare or enthusiasm for developing a deep understanding of healthcare and the relationships between payers, providers, and patients.
• Exceptional written and verbal communication skills to document systems, influence stakeholders, and test process improvements.
• Ability to work with urgency, identify creative solutions, and go above and beyond to achieve objectives.
• Humble, growth-oriented, and motivated by meaningful work.

Responsibilities

• Take ownership of challenges and deliverables, particularly managing and improving end-to-end operations to support a growing patient base.
• Develop and maintain data analyses to identify optimization opportunities and monitor performance as improvements are tested.
• Identify and implement AI-powered efficiency gains in collaboration with engineers.
• Explore, evaluate, and execute new workflows and opportunities, including strategic partnerships and new products and services.
• Lead high-impact initiatives across operational improvement, product development, and sales enablement.
• Use data to optimize processes and collaborate with engineering to conceptualize, develop, and implement automation solutions and new capabilities.
• Work directly with founders on strategic decisions that balance rapid growth with profitability.

Benefits

• Competitive salary and early-stage equity (5-year grant, ISOs, early exercise available).
• Generous and comprehensive medical, dental, and vision insurance coverage.
• 401(k) with a 4% match.
• Unlimited PTO, plus a winter break at the end of year.
• Prime office location in Soho, NYC with meals provided every day.
• Fun team events and off sites.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed