Strategy & Operations Associate, Marketplace

Shiftsmart • New York, NY

3d • $100,000 - $135,000 • Hybrid

About The Position

The mission of the Marketplace Associate is to help us successfully launch and scale high-quality fulfillment for our customers - ensuring the right workers are assigned, show up, and complete shifts as expected. The early stages of a launch are the most critical in our ability to prove quality and execution, and this role will be responsible for helping ensure we deliver on that promise.
You will join the Marketplace Operations team ahead of several significant customer launches, with the opportunity to learn our marketplace systems and operating model through existing programs before growing into ownership of a major launch and its ongoing Marketplace execution.
This role is based in New York City (HQ) with typically 4+ days in office and up to ~15% travel required.

Requirements

• 1-3 years of experience in operations, strategy & operations, consulting, or a similar fast-paced environment.
• Comfortable using data to understand problems, develop insights, and make decisions.
• Strong SQL or technical fluency and can translate analysis into action.
• Track record of hitting or exceeding targets and are motivated by measurable outcomes.
• Thrive in ambiguity, learn quickly, and can operate with a high level of autonomy once given context and direction.
• Bring structure to complex or ambiguous work, ruthlessly prioritize, and consistently follow through across multiple workstreams.
• Communicate clearly and effectively across functions, build strong working relationships, and can drive alignment toward a shared outcome.

Responsibilities

• Own shift fulfillment targets for new customer launches and ensure high-quality delivery (fill rate).
• Execute a combination of scaled tactics such as onboarding campaigns, marketplace analytics, and bonuses/incentives, as well as hands-on tactics such as assisted partner conversion and targeted bonuses, to deliver against those targets.
• Build toward owning day-to-day Marketplace execution for a major customer launch as the program scales.
• Use tools like Google Sheets, SQL, and other analytical resources to gather and analyze data, develop insights, and inform decisions regarding shift fulfillment gaps, efficiency opportunities, and product improvements.
• Proactively identify marketplace risks, monitor and triage in-shift issues, and drive cross-functional resolution where required.
• Build repeatable processes, workflows, and tooling that improve operational efficiency and reduce manual intervention as programs scale.

Benefits

• Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
• 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
• Generous, fully paid parental and family leave policies
• Pre-tax commuter benefits
• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed