Strategy & Operations Associate

UserTesting

2d

About The Position

Auros is seeking a highly motivated Strategy & Operations Associate to support User Interviews, its participant recruitment marketplace. This hands-on role owns important day-to-day processes, makes thoughtful operational decisions, and improves how work gets done over time. The position supports marketplace effectiveness and helps GTM and Operations teams deliver for customers as User Interviews grows. The associate uses existing tactical levers to improve study fulfillment and helps test and operationalize new processes and experiments. Success requires strong judgment, attention to detail, and a bias toward action, along with comfort following defined processes, managing recurring work, and identifying when something is unclear or not working as intended.

Requirements

• Strong project management and organizational skills.
• Strong attention to detail and a track record of reliable execution.
• Good operational judgment and ability to make decisions within defined processes.
• Comfort working with data and spreadsheet tools such as Excel or Google Sheets.
• Clear written and verbal communication skills.
• Self-motivation and comfort managing multiple priorities in a fast-moving environment.

Nice To Haves

• Bachelor’s degree preferred.
• At least 1 year of experience in operations, strategy and operations, consulting, customer operations, or a related field.
• Experience working in a high-growth technology or startup environment.
• Experience partnering with GTM, customer-facing, or Operations teams.
• Experience using operational data to inform decisions.
• Experience improving or operationalizing new workflows and processes.

Responsibilities

• Operate tactical levers to improve study fulfillment.
• Prioritize deployment of those levers based on project needs, urgency, expected impact, and participant network health.
• Test and operate newly developed processes, tools, and experiments.
• Follow defined processes while using judgment to flag when something is unclear, inefficient, or not working as intended.
• Partner with Strategy & Operations, GTM, and Operations teams to improve and scale how work gets done.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level