Product Operations & Strategy Associate

Coinflow • Chicago, IL

2d • $85,000 - $120,000

About The Position

Coinflow is seeking a Product Operations & Strategy Associate to support product operations at a rapidly growing payments company. The associate will own partner and vendor due diligence requests from intake through submission, maintain accurate product delivery records, and connect Product with the teams that depend on it. The role reports to the Head of Product and works daily with Engineering, Risk & Compliance, Legal, Finance, Sales, and Partnerships.

This is an operations-focused role involving coordination, follow-up, information management, and project execution. The associate will maintain reusable due diligence materials, keep the Linear board current, coordinate cross-team communications and launches, and prepare research and reporting for leadership. It is intended for someone early in their career who enjoys creating reliable systems and wants broad exposure to how a modern payments company operates.

Requirements

• 1–3 years of experience in operations, onboarding or implementation, compliance operations, project coordination, or Big 4 audit/advisory; ideally at a fintech, payments company, or bank.
• Excellent written communication, including the ability to answer a partner's question accurately in two concise sentences.
• Strong attention to detail and comfort keeping many requests moving at once.
• High ownership, with the ability to finish tasks and close loops without being chased.
• Comfort working across many teams and following up persistently and politely.
• Fluency with work tools such as Linear or Jira, Slack, Google Workspace, and Notion.
• A habit of using AI tools to speed up repetitive work.
• Comfort with ambiguity and the pace of a high-growth startup, and readiness to work hard.

Nice To Haves

• Experience in payments, fintech, or financial services.
• Familiarity with cards, ACH, other payment rails, or KYB/KYC/AML concepts.
• Experience completing vendor, security, or bank due diligence questionnaires.
• Experience being part of world-class operations and high-functioning product organizations.

Responsibilities

• Own due diligence questionnaires, RFIs, and information requests from banks, processors, vendors, and enterprise merchants from intake through submission; answer recurring questions, route other questions to the appropriate owners, and meet deadlines.
• Maintain a due diligence answer library and document repository, including corporate documents, organizational charts, policies, and audit and security reports, ensuring information is current, accurate, and reusable.
• Conduct a weekly review of the Linear board to ensure owners, statuses, priorities, and due dates are set; flag stale or blocked work and triage incoming requests from other teams with sufficient context.
• Keep Sales, Support, Risk, and Partnerships informed about product releases and changes.
• Coordinate launch checklists, capture decisions, and drive follow-ups from product meetings.
• Run small cross-functional projects end to end.
• Prepare roadmap snapshots, release notes, and status summaries for leadership.
• Conduct competitive, market, and vendor research and turn inputs into clear memos.

Benefits

• Competitive compensation including base salary, performance bonus, and meaningful ownership.
• Broad exposure across product, compliance, partnerships, and engineering at a rapidly scaling fintech.
• Direct work with the Head of Product and visibility into how leadership decides what to build.
• Collaborative and innovative work environment with world-class investors.
• Equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed