Strategic Partner Success Manager, Business Development

LifeStance Health•Scottsdale, AZ

2d•Remote

About The Position

The Strategic Partner Success Manager manages and grows relationships with LifeStance Health’s largest patient referral sources, including health systems, independent medical practices, and other behavioral health organizations in assigned markets. The role works closely with cross-functional leaders to expand the referral base and reports directly to the Senior Vice President, Corporate and Business Development. The position focuses on strengthening referral partnerships, identifying growth opportunities, removing barriers to patient referrals, and supporting awareness of LifeStance’s clinical services. It also involves market and competitor analysis, CRM upkeep, collaboration with marketing and clinical leadership, and taking corrective action when referral relationships underperform. The role is remote, as indicated by the job posting’s #LI-Remote tag. The listed compensation range is $90,000–$120,000 annually, in addition to a competitive bonus plan. Full-time employees are offered medical, dental, vision, AD&D, short- and long-term disability, and life insurance, along with a 401(k) retirement savings plan with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

Requirements

Bachelor’s degree in business, marketing, healthcare, or a related field.
At least 7 years of account management and/or business development experience; healthcare services experience is preferred.
Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
Proven record of growing a book of business and achieving targets.
Ability to analyze structured and unstructured data, draw actionable conclusions, prioritize time and resources, and implement process changes.
Passion for mental healthcare and LifeStance’s mission.
Excellent communication and organizational skills.
Detail-oriented, proactive, solution-focused, and able to collaborate cross-functionally.
Ability to set realistic expectations while meeting customer needs, receive constructive feedback, and navigate conflicts and tradeoffs between personal targets and broader business objectives.
Legally authorized to work in the United States.
Demonstrated awareness, inclusivity, sensitivity, humility, and experience working with people from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other aspects of culture.

Nice To Haves

Experience working in the behavioral health industry.

Responsibilities

Foster ongoing relationships and partnerships with major referral partners to drive loyalty and growth in patient referrals.
Collaborate with the SVP, Business Development, and other business development leaders to develop a national strategy and implementation plan that increases awareness of and referrals to clinical services.
Identify and execute opportunities to grow existing referral relationships.
Troubleshoot barriers that prevent referral sources from providing a seamless patient referral process.
Build and maintain trust with internal and external stakeholders.
Partner with the marketing team to develop collateral and educational materials.
Work with clinical leadership to arrange educational opportunities for potential referral sources.
Monitor industry trends, market dynamics, and competitor activity to inform strategic decisions.
Help maintain a current, comprehensive, and organized customer relationship management system (CRM).
Identify underperforming referral relationships, such as partners with declining referral volume, and take corrective action.
Operate with high integrity and comply with company policies and procedures.