Business Development, Partner Success, Los Angeles

Klarna•Los Angeles, CA

7d•$138,951 - $177,413•Hybrid

About The Position

Klarna is hiring for its Partner Success Team to work with its largest merchants, helping them identify growth opportunities and turn those opportunities into solutions that can scale across their businesses. The role offers autonomy to set priorities and choose which opportunities to pursue, while bringing in analytics, delivery, and marketing colleagues as needed. The successful candidate will learn each merchant’s business and advise on growth opportunities. The position involves developing and executing joint business plans, reviewing partnership performance, identifying improvements, pursuing new partnerships and expansions, and building relationships with merchant stakeholders from individual contacts through C-suite teams. The role also includes researching merchant markets and competitors, preparing and presenting Quarterly Business Reviews, managing account deadlines and budgets, and adapting Klarna’s business model to local markets while maintaining the company’s identity. Klarna values co-located collaboration; most teams currently meet in the office two to three days per week, though this varies by team and may change. Candidates should submit a CV in English. Klarna is an equal opportunity employer and provides reasonable accommodations during the application and hiring process. The salary range is provided in the job posting, and the offer depends on location, qualifications, skills, experience, and education. The posted range refers to base pay. Total compensation may also include equity rewards, monthly health and wellness stipends, and life, medical, dental, and vision coverage for employees and dependents.

Requirements

At least 5 years of experience in Business Development, Account Management, or Sales.
Experience in retail, payments, technology, or e-commerce.
Experience building a partnership or business line from the ground up.
Ability to explain commercial proposals clearly and organize multiple accounts, deadlines, and budgets.
Ability to analyze merchant performance data to identify growth opportunities and underlying problems.
Ability to own account results, work across teams to deliver them, and adjust approach when results indicate it is not working.

Nice To Haves

A Bachelor’s or advanced degree in a related field, or relevant certifications.
Experience working with international markets and communicating across cultures.
Fluency in more than one language.
Experience using CRM tools and data analysis software.

Responsibilities

Build business plans jointly with merchants and execute them to achieve measurable growth for both sides.
Review existing merchant partnerships, identify performance improvement opportunities, and deliver improvements.
Work with analytics, delivery, and marketing teams on merchant enablement and lead generation.
Identify new partnership opportunities, pitch Klarna’s services, and close new deals, upsells, and expansions.
Build relationships with merchant stakeholders from individual contacts to C-suite teams, and manage relevant internal stakeholders.
Research merchant markets and competitors to determine how Klarna should position itself.
Create and present Quarterly Business Reviews to merchants’ C-suite teams.
Keep accounts on deadline and within budget.
Adapt Klarna’s business model to each merchant’s local market while preserving Klarna’s recognizable identity.