Strategic Partner Success Manager, Business Development

LifeStance Health•Scottsdale, AZ

4d•$90,000 - $120,000•Remote

About The Position

The Strategic Partner Success Manager manages and grows relationships with LifeStance Health’s largest patient referral sources, including health systems, independent medical practices, and other behavioral health organizations in assigned markets. The role works with cross-functional leaders to grow the referral base and reports directly to the Senior Vice President, Corporate and Business Development. The manager develops referral-partner relationships, identifies opportunities to increase referrals, addresses obstacles in the referral process, and collaborates with business development, marketing, and clinical leadership on strategy, materials, and educational opportunities. The position also monitors market and competitor activity, reviews partner performance, and maintains customer relationship management information. The posted compensation range is $90,000–$120,000 annually, in addition to a competitive bonus plan. The position is identified as remote. Full-time employees are offered medical, dental, vision, AD&D, short- and long-term disability, and life insurance; a 401(k) retirement savings plan with employer match; paid parental leave; paid time off; holiday pay; and an Employee Assistance Program.

Requirements

Bachelor’s degree in business, marketing, healthcare, or a related field.
At least 7 years of account management and/or business development experience.
Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
Demonstrated success growing a book of business and achieving targets.
Ability to analyze structured and unstructured data, draw actionable conclusions, prioritize resources, and implement process changes.
Passion for mental healthcare and LifeStance’s mission.
Excellent communication and organizational skills; attention to detail.
Ability to collaborate across functions, focus on solutions, and work proactively.
Ability to build positive team culture, listen effectively, and demonstrate self-awareness.
Ability to set realistic expectations while meeting customer needs.
Openness to constructive feedback.
Ability to navigate conflict and tradeoffs between personal targets and broader business objectives.
Legal authorization to work in the United States.
Awareness, inclusivity, sensitivity, humility, and experience working with people from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other aspects of culture.

Nice To Haves

Experience in healthcare services.
Experience working in the behavioral health industry.

Responsibilities

Foster ongoing relationships and partnerships with major referral partners to drive loyalty and growth in patient referrals.
Collaborate with the SVP, Business Development, and other business development leaders to develop and implement a national strategy to increase awareness of and referrals to clinical services.
Identify and execute opportunities for growth within existing referral relationships.
Troubleshoot barriers that prevent referral sources from making seamless patient referrals.
Develop and maintain trust with internal and external stakeholders.
Partner with the marketing team to develop collateral and educational materials.
Work with clinical leadership to arrange educational opportunities for potential referral sources.
Monitor industry trends, market dynamics, and competitor activity to inform strategic decisions.
Help maintain a current, comprehensive, and organized customer relationship management system (CRM).
Identify underperforming relationships, such as partners with declining referral volume, and take corrective action.
Operate with integrity and comply with company policies and procedures.