Lead Strategic Customer Success Partner

Uber Freight•Newport, KY

15h

About The Position

The Lead Strategic Customer Success Partner is a senior, client-facing role responsible for driving performance, retention, and growth across large enterprise customer accounts within Uber Freight’s Transportation Management business. The role serves as a strategic advisor to customers, helping them optimize supply chain performance, identify cost-saving opportunities, and improve operational efficiency. It owns account strategy and customer engagement while partnering with internal teams to deliver measurable business outcomes. The position also focuses on strengthening customer relationships, identifying account-growth opportunities, and ensuring successful execution of strategic initiatives across complex transportation networks. The role is suited to someone who enjoys working directly with customers, leading cross-functional initiatives, and using data and insights to drive decisions and results. Travel is required up to 35%, depending on customer and business needs.

Requirements

High School Diploma or GED equivalent.
At least 5 years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field.
Experience managing customer relationships in a client-facing role.
Experience leading customer meetings and presenting business insights or performance data.
Strong communication and relationship-building skills.
Experience working cross-functionally to deliver complex initiatives.
Ability to analyze data and use insights to support decision-making.
Experience managing escalations or resolving customer issues.

Nice To Haves

Bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
At least 8 years of experience in Transportation, Logistics, Supply Chain, or 3PL environments.
Experience managing enterprise or strategic customer accounts.
Experience independently leading QBRs/MBRs and executive-level presentations.
Experience supporting contract renewals or account-growth discussions.
Experience with Tableau, Power BI, or similar reporting tools.
Strong understanding of supply chain or transportation operations.
Experience influencing stakeholders without direct authority.

Responsibilities

Own and manage relationships with enterprise customers.
Develop and execute account strategies to drive retention and growth.
Lead customer business reviews (QBRs/MBRs) and executive presentations.
Identify opportunities for cost savings, efficiency improvements, and account expansion.
Analyze performance data and translate insights into actionable recommendations.
Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes.
Manage escalations and resolve complex customer issues.
Support contract renewals and commercial discussions as needed.
Build strong relationships with customer stakeholders at multiple levels.
Ensure alignment between customer goals and Uber Freight capabilities.

Benefits

Company-sponsored health plan for eligible U.S. employees working more than 30 hours per week.
Dental and vision benefits.
401(k) match.
Financial and mental wellness benefits.
Parental leave.
Short- and long-term disability coverage.
Life insurance.
Potential eligibility for a performance or sales incentive bonus program.
Potential participation in Uber Freight equity awards.
Other types of compensation depending upon the role.