Customer Success Partner

Ingenious.Build • Nashville, TN

1d

About The Position

INGENIOUS.BUILD develops a cloud platform for companies in the real estate and construction industries to manage real estate construction projects throughout their lifecycle. The Customer Success Partner manages client accounts, helps improve products, implements solutions, builds client relationships, identifies upselling opportunities, and conducts technical product demonstrations for customers in the Architecture, Engineering, and Construction (AEC) industry. The role partners with clients to deliver predictable outcomes and support their business growth.

Requirements

• At least 2 years of experience in a startup environment.
• Practical knowledge of construction or engineering.
• Experience working with complex, multi-divisional, multi-geographical customers.
• Strong leadership, organizational, and communication skills.
• Ability to create structure in ambiguous situations and design effective processes.
• Passion for technology and for working at a fast-growing SaaS company.
• Experience working with cross-functional teams such as Sales, Product, and Marketing.

Responsibilities

• Collaborate with new and existing customers, providing guidance, configuration assistance, educational support, and documentation to support their success with INGENIOUS.BUILD.
• Build and maintain strong relationships with AEC clients and serve as their primary point of contact for product-related questions, concerns, and support.
• Follow internal processes to improve customer health, increase retention, and mitigate risk.
• Conduct periodic business reviews to ensure customers are realizing value from the platform.
• Develop a deep understanding of INGENIOUS.BUILD products and identify how their features and functions can address customer challenges.
• Identify opportunities to expand product adoption and revenue in existing accounts, and develop strategies to upsell features, modules, or services.
• Bridge Sales, Product, and Customer Support teams to build customer loyalty and reduce churn.
• Act as a project manager, coordinating between clients and INGENIOUS.BUILD teams.
• Conduct technical demonstrations of the company’s products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed