Partner Success Lead
About The Position
Bridge is hiring a Partner Success Lead to lead and scale the function responsible for everything after a partner signs, including onboarding, account management, and day-to-day support. The role owns the partner journey from contract signature through launch, growth, and renewal, with a focus on making 30-day launches the norm and helping partners grow on Bridge. This is a builder role: the Lead will design how the team operates, hire and train its people, and create knowledge systems that enable the team to resolve partner questions independently. The role serves as a senior point of contact for partner executives, including in challenging situations, and works closely with internal teams. Over time, the Lead is expected to grow the function into a multi-team organization led by managers they have hired, supporting several hundred partners. The position reports directly to the CEO.
Requirements
- Experience helping scale an onboarding, account management, or support organization from fewer than 100 clients to several hundred.
- At least 8 years of experience in customer success, client operations, or partner management.
- At least 3 years of experience leading teams.
- Startup experience is required.
- Healthcare or health tech experience is required.
- Experience building systems, processes, tools, and training that teams continue to use, with demonstrable results.
- Strong analytical skills, including familiarity with dashboards and KPIs and using data to guide plans.
- Ability to make decisions with incomplete information, follow through independently, and remain effective as priorities shift.
- Ability to communicate effectively with executives and maintain strong partner relationships in difficult situations.
- Experience hiring and training strong teams and building training programs that bring new hires up to speed quickly.
- Ability to learn unfamiliar domains quickly, including areas such as payers, credentialing, billing, coding, and compliance.
- Low-ego, collaborative leadership style.
Nice To Haves
- Experience in health tech or healthcare services when scaling a partner-facing organization.
- Familiarity with telehealth, insurance billing, or revenue cycle management.
Responsibilities
- Lead Partner Success and own the partner journey from contract signature through launch, growth, and renewal.
- Shape the function and its operations as Bridge scales to several hundred partners.
- Make 30-day partner launches the norm.
- Help partners grow and retain their relationship with Bridge.
- Scale support by resolving issues quickly and addressing root causes to prevent recurrence.
- Hire, train, and develop a team capable of independently resolving most partner questions.
- Own partner journey metrics and use data to determine priorities.
- Work closely with Sales, Engineering, Product, and Operations, representing the partner perspective in product decisions.
- Serve as a senior voice to partner executives, including when partners are frustrated.
- Build knowledge systems, processes, tools, and training to support the team’s work.
Benefits
- Competitive salary and benefits.
- Equity, with emphasis on potential equity upside given Bridge’s stage.
- Relocation coverage for candidates joining in person in Boulder, Colorado.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
