Strategic Operations Associate

Profound•New York, NY

21h•$120,000 - $150,000•Onsite

About The Position

Profound is hiring a Strategic Operations Associate to help the company keep pace with its rapid growth. The role sits at the center of the business, helping the team move faster, stay organized, and scale smoothly. The work will vary from day to day and month to month, and the role’s scope will grow with the business. The associate will build the company’s organizational and operational foundations, create internal systems and processes, support leadership communications, and partner across functions on high-priority initiatives. The position works closely with Finance, Legal, vendors, external partners, and customer-facing teams. This is an on-site role based in Profound’s NYC office. The expected base salary range is $110,000 to $200,000. Total compensation includes base salary, equity, and benefits and perks; final compensation depends on factors including skills, experience, qualifications, and location.

Requirements

1 to 4 years of experience in operations, investment banking, consulting, or a similarly demanding, fast-paced environment.
Exceptional organization and execution, including following through and ensuring nothing falls through the cracks.
Systems-thinking ability to identify the structure behind problems and build durable solutions rather than quick fixes.
Strong communication skills and the ability to work effectively with people at all levels, from first-year hires to C-suite leaders.
Comfort with ambiguity and the growing pains of building a company quickly.
High agency, low ego, and a bias toward action and outcomes over process.

Responsibilities

Plan and build the company’s foundations as it grows, including organizational structure, operational cadence, and the systems and processes that underpin how the company works.
Build internal operating systems, including communication frameworks, cross-functional policies, and processes that help a fast-growing team stay coordinated and effective.
Support investor and board updates and ensure leadership has the materials needed to communicate effectively.
Partner with Finance and Legal to set up international entities, navigate payroll and employment law, and manage compliance across jurisdictions.
Manage vendor relationships and coordinate with external partners across business functions.
Restructure customer-facing team structures and account assignments to balance workload and prioritize accounts.
Lead office moves and real estate processes, from site search and negotiations through build-out coordination.
Partner strategically and execute initiatives for any department with a high-priority need.