Strategic Operations Assistant

Full Sail University • Winter Park, FL

8d • Onsite

About The Position

The Strategic Operations Assistant provides administrative, operational, and project support to the Strategic Operations team within the Career Development department. The role helps coordinate departmental processes, organize workflow systems, track data, and support cross-team communication to promote efficient day-to-day operations. Under the direction of the Strategic Operations & Project Development Manager and Strategic Operations Specialists, the assistant supports initiatives related to accreditation reporting, employment verification, and continuous process improvement across Career Development divisions.

The position also supports employment research and outreach, maintains student and graduate information, prepares project updates, and helps maintain documentation and operational resources. The employee is expected to uphold confidentiality, data integrity, university policies, and Full Sail University's mission and values. Work is performed in a professional office environment and may include flexible hours, including nights and weekends, as assigned.

Requirements

• At least 1 year of administrative, operational, or customer-service experience.
• Strong written and verbal communication skills, both digital and in person.
• Proficiency in Microsoft Office Suite and common web-based tools.
• Ability to learn and navigate CRM systems such as Salesforce and Simplicity with training.
• Familiarity with Apple and Windows operating systems.
• Strong organizational skills and attention to detail and accuracy.
• Effective communication and interpersonal abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic analytical and critical-thinking skills, with an interest in process improvement.
• Comfort with conducting research, including social media scanning.
• Ability to work flexible hours, including nights and weekends, as assigned.
• Ability to maintain communication with staff, access and enter information into computer systems, and occasionally bend, reach, stoop, or lift up to 30 pounds.
• Maintain confidentiality and uphold data integrity.

Nice To Haves

• Associate degree preferred; bachelor's degree is a plus.
• Higher education or project support experience preferred.
• Self-motivated, adaptable, and solution oriented.
• Willingness to learn new technologies, processes, and methodologies.
• Collaborative team player with a strong customer-service mindset.
• Project-focused, proactive, and initiative-driven.

Responsibilities

• Provide administrative and logistical support for Career Development projects, maintaining accurate documentation and following through on tasks.
• Gather, organize, and maintain statistics for annual accreditation reporting and other university requirements.
• Help create and maintain standard operating procedures, process documentation, and workflow guides.
• Coordinate with the Strategic Operations Manager and Specialists to support communication, project transparency, and process alignment.
• Complete tasks and outreach assignments, meet deadlines, and help keep project deliverables on schedule.
• Compile project updates to support insights into active departmental initiatives.
• Support employment verification workflows by following procedures, gathering information, and conducting outreach to students and graduates.
• Process and prepare employment information collected through surveys, call campaigns, advising-driven projects, and audit-cycle initiatives.
• Review, organize, and update student and graduate profiles according to departmental workflows and outreach outcomes.
• Conduct and document employment research using LinkedIn, social platforms, portfolio sites, and company websites.
• Conduct outreach using phone calls, texting, email, social media messaging, and DocuSign when appropriate.
• Maintain confidentiality and data integrity across workflows.
• Attend departmental meetings and provide updates upon request.
• Maintain organized digital files, process documents, and operational resources.
• Assist with coordinating communication across teams to streamline workflows and ensure consistency.
• Participate in process evaluations and offer feedback for continuous improvement.
• Maintain accurate data and tracking in Salesforce, SharePoint/Excel, and internal systems.
• Adhere to university policies and procedures, attendance standards, and confidentiality requirements; perform other duties as assigned.

Benefits

• Great benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree