Strategic Business Operations Coordinator

Crisis24•Boca Raton, FL

8d•$85,000 - $95,000

About The Position

The Strategic Business Operations Coordinator supports business development and growth through RFP and proposal work, while also developing and standardizing training for GSOC operations. The role coordinates multiple proposals from initial review through delivery, collaborating with department leads and preparing compliant, polished responses and presentation materials for prospective clients. The position also develops a multi-year training curriculum and calendar informed by company priorities and identified risks. Training is delivered through in-person, virtual, and just-in-time methods to audiences with different learning styles. The coordinator gathers training data, reports metrics to stakeholders or leadership, and presents materials in an engaging, audience-appropriate manner. The role requires effective communication, analytical thinking, organization, adaptability, and discretion when handling sensitive and confidential information.

Requirements

A four-year degree in a related field, or equivalent work or military experience in security operations.
Interest or direct experience in executive protection, security operations, critical incident management, or corporate security.
Knowledge of current technologies and open-source search methodologies.
Competence using Microsoft Suite and Google Suite.
Ability to use multiple systems simultaneously while working at a fast pace.
Effective verbal and written communication skills.
Ability to maintain a professional demeanor in stressful situations and adapt quickly to dynamic situations.
Excellent organizational and time-management skills.
Demonstrated conflict-resolution skills.
Ability to maintain composure when dealing with authorities, executives, clients, staff, and occasionally the public.
Flexibility to work 12-hour day and night shifts, including weekends and holidays.
Ability to attend infrequent training events and meetings outside normal working hours.
Ability to pass a pre-employment background investigation and meet company background and reference-check standards.
Participation in random drug screenings.
Willingness to be evaluated for writing and software proficiency.
Physical and mental capacity, with or without reasonable accommodation, to perform essential functions.
Ability to handle multiple tasks concurrently and work with sensitive and confidential information.

Nice To Haves

One year of business development or proposal management experience.
Experience creating and delivering training content through online programs.
Experience delivering scenario-based training to in-person audiences, including mixed in-person and virtual audiences.
Experience delivering virtual scenario-based training while engaging participants.
Experience conducting just-in-time training with less than 24 hours' notice.

Responsibilities

Coordinate, write, edit, and produce responses to RFPs and RFIs, including research, technical content, graphics, page layout, and design.
Work with department leads to assemble proposal materials and manage the proposal process from start to delivery.
Analyze RFPs and RFIs and review proposal content for spelling, grammar, consistency, and compliance with requirements.
Prepare PowerPoint presentations, leave-behinds, and handouts for prospective-client interviews.
Schedule and participate in strategy meetings, and attend pre-proposal meetings and debriefings as needed.
Assist with other business development and marketing functions as necessary.
Use marketing and integration department documentation and databases, including resumes, project portfolios, photos, references, licenses, certifications, and project history.
Develop and standardize a GSOC operations training curriculum using the existing training foundation.
Create engaging training materials and deliver them using tools such as Google Slides and PowerPoint, incorporating graphics and multimedia.
Build and maintain a multi-year training calendar reflecting completed and planned training, company priorities, and identified risk-based analysis.
Deliver scenario-based training in person, virtually, and on short notice, adapting methods to different learning styles and participant needs.
Create training materials from program guidance and procedures and deliver them to a wide range of audiences.
Gather data from completed trainings and report metrics to stakeholders or leadership, presenting data visually through graphics and presentations.
Identify audiences and adjust training materials and presentation methods as needed; present confidently and engagingly.
Protect Crisis24 and stakeholder data and systems by following policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.