Strategic AI Outcomes Manager

Jasper • ,

11d • $181,750 - $230,000 • Remote

About The Position

Jasper is a marketing agents platform that helps enterprises orchestrate AI agents to execute marketing work at scale, with enterprise-grade control and governance. The Strategic AI Outcomes Manager partners with Jasper's largest enterprise customers to help them achieve measurable business outcomes with generative AI. The role serves as a trusted strategic advisor to executive stakeholders, supporting AI transformation strategies, high-value use-case identification, organizational adoption, and business value realization across marketing and other enterprise functions.

This is not a commercial account management role: the position does not own renewals, pricing, or contract negotiations. Success is measured by customer outcomes, executive relationships, AI maturity, and long-term strategic value creation. The manager works alongside Account Executives, Solutions Architects, Product, Marketing, and Customer Education to help recognizable brands operationalize AI at scale. This fully remote role is open to candidates anywhere in the continental United States and reports to the Director, AI Outcomes.

Requirements

• 7–10+ years in Enterprise Customer Success, Strategic Consulting, Digital Transformation, Management Consulting, or a similar customer-facing strategic role.
• Experience managing complex enterprise accounts with executive stakeholders and a proven ability to influence VP- and C-level leaders.
• A track record of leading organizational change or transformation initiatives.
• Strong business acumen, including the ability to connect technology investments to measurable outcomes and speak the language of the customer's business.
• Executive presence and facilitation skills, with the ability to influence without authority.
• Comfort operating in ambiguity on long-horizon (12–18 month) outcome cycles rather than quarterly adoption sprints.
• Hands-on experience with generative AI, AI transformation, or other emerging technologies.
• Background in marketing technology, SaaS, or enterprise software.

Nice To Haves

• Consulting experience at firms such as Accenture, Deloitte, Slalom, EY, Bain, or McKinsey.
• Experience working with Fortune 500 organizations.

Responsibilities

• Build trusted-advisor relationships with senior marketing, operations, digital transformation, and executive (VP/C-level) leaders across the customer portfolio.
• Facilitate strategic conversations connecting Jasper's capabilities with customers' business priorities and organizational objectives.
• Help customers develop and evolve enterprise AI strategies and roadmaps.
• Lead executive conversations about outcomes, value realization, adoption trends, and future opportunities, framing discussions around business outcomes rather than product metrics.
• Partner with customers to define measurable business-outcome success metrics and build multi-quarter success plans with milestones, an executive sponsor, and risk-mitigation plans.
• Identify, prioritize, and expand high-impact AI use cases across business units.
• Track progress toward agreed outcomes and proactively remove barriers to success.
• Drive adoption beyond initial deployment by identifying additional teams, workflows, and business processes that can benefit from Jasper.
• Partner with customer champions to build internal momentum and lead organizational change.
• Recommend governance, enablement, and operating models that support sustainable, enterprise-wide AI adoption and the transition from experimentation to scaled AI programs.
• Orchestrate internal teams, including Solutions Architects, Product, Marketing, and Customer Education, to deliver an exceptional customer experience.
• Collaborate with Product to advocate for customer needs and influence roadmap priorities, synthesizing account patterns into actionable product insights.
• Work alongside Account Executives to surface strategic growth opportunities; the commercial team owns pricing, renewals, and contracting.
• Manage complex, executive-level escalations while preserving relationships and driving concrete resolutions.
• Surface customer success stories and best practices and identify opportunities for speaking engagements, advisory councils, reference programs, and case studies.
• Bring enterprise customer insights back to Jasper to improve products and customer programs.

Benefits

• Comprehensive health, dental, and vision coverage beginning on the first day for employees and their families.
• 401(k) program with up to 2% company matching.
• Equity grant participation.
• Flexible PTO.
• FlexExperience budget of $900 annually.
• FlexWellness program with $1,800 annually to support personal health goals.
• Generous budget for home office setup.
• $1,500 annual learning and development stipend.
• 16 weeks of paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed