AI Outcomes Manager, Strategics (Spanish-speaking)

Anthropic•Washington, DC

2h•$200,000 - $265,000•Hybrid

About The Position

Anthropic is hiring an AI Outcomes Manager to drive AI adoption across a small number of strategic accounts in its Enterprise Tech segment. The role partners with global technology leaders as a trusted advisor, helping them use Anthropic’s Claude capabilities—including API, Claude Code, and Cowork—to meet business objectives and advance their AI strategies. The manager develops relationships with customer stakeholders, understands business and technical needs, and works with the broader account team to recommend appropriate capabilities and guide customers as their usage grows. The role focuses on scaling customer usage, optimizing models and use cases, implementing change management, and expanding adoption across organizations. Customer insights will inform Anthropic’s research priorities, product development, and go-to-market strategies. The position requires native English and Spanish proficiency and at least six years of relevant experience. Minimum education is a bachelor’s degree or equivalent combination of education, training, and/or experience; the field of study must be relevant to the role as demonstrated through coursework, training, or professional experience.

Requirements

At least 6 years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
Native English and Spanish proficiency.
Experience working at the executive level with F500 technology companies, SaaS platforms, or digital-first businesses.
Ability to lead organization-wide change or adoption programs involving multiple functions and hundreds of users for a product requiring C-suite sponsorship.
Technical fluency to understand and explain AI/ML concepts, API integrations, and software implementation patterns to developers, product managers, executives, and end users.
Proven ability to manage a portfolio of accounts, maintain strong relationships, and drive measurable outcomes while running multiple enterprise motions in parallel.
Ability to collaborate cross-functionally and proactively represent customer interests.
Passion for AI and interest in responsible development of advanced systems; experience building with Claude Code and automating workflows with agents, skills, and tooling.
Ability to bring order to ambiguous situations and take a hands-on approach.
Bachelor’s degree or equivalent combination of education, training, and/or experience.
A field of study relevant to the role, as demonstrated through coursework, training, or professional experience.

Nice To Haves

Experience with high-growth and established technology companies.
Experience building with Claude Code and automating workflows with agents, skills, and tooling.

Responsibilities

Build trusting strategic relationships with key customer decision-makers in complex, matrixed organizations; understand their business objectives and identify opportunities for optimization and expansion.
Own customer operations throughout each account lifecycle, maintaining a structured operational assessment covering readiness, operational health, strategic alignment, enablement strategy, and adoption intelligence to support account and success plans and Executive Business Reviews.
Develop expertise in Anthropic products across API, Claude Code, and Cowork, including their technical nuances and best practices, to guide customers toward appropriate solutions.
Use customer knowledge and patterns across Tech accounts to drive consumption planning and articulate value, develop credible ROI hypotheses, and quantify outcomes supporting continued and expanded investment.
Monitor usage patterns and identify opportunities to optimize usage across Claude surface areas and realize the value of contracted commitments.
Serve as a customer thought partner by sharing knowledge of Claude products, socializing Anthropic’s product roadmap, raising awareness of new products, and engaging Product PMs.
Develop and execute change management strategies to increase end-user adoption and value, including Train the Trainer programs, Center of Excellence development, and organizational enablement.
Prioritize across customer business units and workstreams, creating programmatic, repeatable motions.
Represent customer needs proactively in cross-functional collaboration and rally stakeholders around paths forward that address those needs.