Outcomes & Measurement Manager

BOYS & GIRLS CLUBS OF TAMPA BAY•Tampa, FL

About The Position

The Outcomes & Measurement Manager identifies trends, measures program outcomes, and helps assess organizational performance. Working primarily with MyClubHub, a Salesforce-based data management system, and SQL, the role produces accurate reports and insights to improve programs and demonstrate the impact of Boys & Girls Clubs initiatives. The manager works across the analytics lifecycle, from data collection to actionable insights and grant-funded deliverables, by automating processes, building visualizations, and partnering with departments across the organization. The role also guides and develops junior team members, including student interns. The position reports to the Senior Outcomes & Measurement Manager and supports the organization’s mission to prepare youth and young adults to be ready for college, career, and life. Applicants must submit a cover letter and resume. The cover letter should explain how data analytics can improve decision-making and outcomes in a youth-serving organization and how the applicant’s interests and background align with the role and mission.

Requirements

High school diploma required.
Working knowledge of SQL for querying, joining, and validating data.
Proficiency in Microsoft 365, including Word, PowerPoint, Outlook, and Teams.
Experience managing content in SharePoint.
Strong interpersonal and communication skills, including the ability to explain insights clearly to non-technical audiences.
High level of accuracy and organizational skills to manage tasks and priorities effectively.
Must pass a Level II background screening and drug screening through one of the organization’s vendors.
Valid driver’s license and clean driving record; must meet requirements to be added to the organization’s insurance policy.

Nice To Haves

College degree or certification in a data analytics-related field, such as business, social sciences, or another quantitative discipline, or equivalent experience.
SQL certification or coursework, especially with Microsoft SQL Server.
Experience building reports and dashboards in Salesforce or a similar CRM.
Salesforce or Trailhead certifications.
Experience with a visualization tool such as Tableau or Power BI.
Experience in data management and analysis, preferably within a human services organization.
An analytics foundation and desire to continue developing skills.

Responsibilities

Model the organization’s mission, vision, ICARE values, objectives, policies, programs, and procedures, as well as the principles and practices of nonprofit organizations.
Guide and train junior team members, including student interns, by assigning tasks, reviewing work, and setting expectations for accuracy and timeliness.
Provide staff with support on data tools and processes as needed.
Manage, clean, and analyze data in MyClubHub, the organization’s Salesforce-based data management system.
Build and maintain Salesforce reports and dashboards that provide actionable insights.
Support development and maintenance of a centralized data warehouse integrating data from multiple sources for reporting and analysis.
Write SQL queries to pull, join, and validate data from multiple sources.
Support data collection protocols, maintain data accuracy and consistency, and suggest process improvements.
Create clear data visualizations that communicate trends and program outcomes to non-technical audiences.
Provide guidance to staff for the annual Boys & Girls Clubs of America Youth Outcomes Initiative (NYOI) Survey.
Perform quality assurance checks and correct duplicates, missing fields, and inconsistent entries.
Document data sources, definitions, and report logic.
Prepare accurate and timely data for grant reports, board updates, and funder requests.
Help automate recurring reports and processes, including grant reporting, to improve efficiency and consistency.
Partner with departments across the organization to understand data needs, respond to requests, and provide timely, accurate results.
Collaborate effectively within and across teams to support organizational goals and the mission.
Travel to Club facilities in Hillsborough, Pasco, Hernando, and Pinellas counties as needed for training, professional development, or other business purposes.