Outcomes & Measurement Manager

BOYS & GIRLS CLUBS OF TAMPA BAY INC•Tampa, FL

About The Position

The Outcomes & Measurement Manager identifies trends, measures program outcomes, and helps assess organizational performance under the supervision of the Senior Outcomes & Measurement Manager. Working primarily with My Club Hub, the organization’s Salesforce-based data management system, and SQL, the role turns data into accurate reports and insights to improve programs and demonstrate the impact of Boys & Girls Clubs initiatives. The position works across the analytics lifecycle, from data collection through actionable insights and grant-funded deliverables. It automates processes, builds clear visualizations, and partners with departments across the organization. The manager also guides and develops junior team members, including student interns. A cover letter and resume are required; the cover letter should explain how data analytics can improve decisions and outcomes in a youth-serving organization and how the applicant’s interests and background align with the role and mission.

Requirements

High school diploma.
Working knowledge of SQL for querying, joining, and validating data.
Proficiency in Microsoft 365, including Word, PowerPoint, Outlook, and Teams.
Experience managing content in SharePoint.
Strong interpersonal and communication skills, including the ability to explain insights clearly to non-technical audiences.
High accuracy and organizational skills to manage tasks and priorities effectively.
Ability to pass a Level II background screening and drug screening through one of the organization's vendors.
Valid driver’s license with a clean driving record and eligibility to be added to the organization’s insurance policy.

Nice To Haves

College degree or certification in a data analytics-related field, including business, social sciences, or another quantitative discipline, or equivalent experience.
SQL certification or coursework, especially with Microsoft SQL Server.
Experience building reports and dashboards in Salesforce or a similar CRM.
Salesforce or Trailhead certifications.
Experience with a visualization tool such as Tableau or Power BI.
Experience in data management and analysis, preferably within a human services organization.

Responsibilities

Model the mission, vision, ICARE values, objectives, policies, programs, procedures, and principles and practices of nonprofit organizations.
Guide and train junior team members, including student interns, by assigning tasks, reviewing work, and setting clear expectations for accuracy and timeliness.
Support staff with data tools and processes as needed.
Manage, clean, and analyze data in MyClubHub, the Salesforce-based data management system.
Build and maintain Salesforce reports and dashboards that provide actionable insights.
Support development and maintenance of a centralized data warehouse integrating data from multiple sources for reporting and analysis.
Write SQL queries to pull, join, and validate data from multiple sources.
Support data collection protocols, maintain accurate and consistent data, and suggest process improvements.
Create clear data visualizations that communicate trends and program outcomes to non-technical audiences.
Guide staff with the annual Boys & Girls Clubs of America Youth Outcomes Initiative (NYOI) Survey.
Perform quality assurance checks to find and fix duplicates, missing fields, and inconsistent entries.
Document data sources, definitions, and report logic.
Prepare data for grant reports, board updates, and funder requests, ensuring grant-funded deliverables are accurate and timely.
Help automate recurring reports and processes, including grant reporting.
Partner with departments to understand data needs, respond to data requests, and deliver timely, accurate results.
Collaborate effectively within and across teams to support organizational goals and mission.
Travel to Club facilities in Hillsborough, Pasco, Hernando, and Pinellas counties may be required for training, professional development, or other business purposes.