AI Outcomes Manager, Strategic Tech (Spanish-speaking)

Anthropic•San Francisco, NY

6d•Hybrid

About The Position

Join Anthropic’s Customer Success team in a high-visibility, high-impact role driving AI adoption across a small number of strategic accounts in the Enterprise Tech segment. As the dedicated outcomes manager for strategic technology customers, you will partner with global technology leaders and advise them on using Anthropic’s Claude capabilities, including API, Claude Code, Cowork, and other products. You will build strong customer partnerships, develop an understanding of their business objectives, strategic direction, AI vision, and technical needs, and provide strategic guidance throughout their journey with Anthropic. Working with the broader account team, you will help customers select Claude capabilities suited to their objectives, provide best practices, and support their evolving usage. The role focuses on scaling usage, optimizing models and use cases, implementing change management, and maximizing investment value through expanded organizational adoption. Customer insights will also inform Anthropic’s research priorities, product development, and go-to-market strategies.

Requirements

At least 6 years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
Native English and Spanish proficiency.
Experience working at the executive level with F500 technology companies, SaaS platforms, or digital-first businesses.
Ability to lead organization-wide change or adoption programs involving multiple functions and hundreds of users for products requiring C-suite sponsorship.
Technical fluency to understand and explain AI/ML concepts, API integrations, and software implementation patterns to developers, product managers, executives, and end users.
Demonstrated ability to manage a portfolio of accounts, maintain strong relationships, and drive measurable outcomes across multiple enterprise engagements.
Ability to collaborate cross-functionally, represent customer needs proactively, and rally stakeholders around solutions.
Passion for AI and interest in responsible development of advanced systems.
Bachelor’s degree or an equivalent combination of education, training, and/or experience.
Relevant field of study, demonstrated through coursework, training, or professional experience.

Nice To Haves

Experience with both high-growth and established technology companies.
Experience building with Claude Code and automating personal workflows using agents, skills, and tooling.
Ability to bring order to ambiguity and a willingness to take a hands-on approach.

Responsibilities

Build trusting, strategic relationships with key decision-makers in complex, matrixed customer organizations; understand their business objectives and identify optimization and expansion opportunities.
Own customer operations throughout each account’s lifecycle and maintain a structured operational assessment covering readiness, operational health, strategic alignment, enablement strategy, and adoption intelligence to inform account plans, success plans, and Executive Business Reviews.
Develop expertise in Anthropic products, including API, Claude Code, and Cowork, and guide customers on product-specific technical nuances and best practices.
Use customer knowledge and patterns across technology accounts to drive consumption planning, develop credible ROI hypotheses, and quantify outcomes supporting continued and expanded investment.
Monitor usage patterns and identify opportunities to optimize use of Claude surface areas and realize value from contracted commitments.
Advise customers on Claude products, communicate Anthropic’s product roadmap, raise awareness of new products, and engage Product PMs.
Develop and execute change-management strategies to increase end-user adoption and customer value, including Train the Trainer programs, Centers of Excellence, and organizational enablement.
Prioritize across customer business units and workstreams and build programmatic, repeatable motions.