Strategic Accounts Professional

Veritiv Corporation • USA - WI - Statewide, WI

4d

About The Position

The Strategic Accounts Professional develops and executes sales strategies for Veritiv products and services within a designated geography or industry. The role focuses on new business development, maintaining customer relationships, providing customer-specific solutions, and meeting established sales targets. It calls for a competitive, motivated approach and the ability to solve problems.

The position sells and promotes products and value-added services, develops customer contact plans, identifies and presents solutions, and prepares custom presentations and business reviews. It uses CRM and other sales technology to manage customer interactions and strategic account planning, while building a professional network and representing Veritiv at business-sector events. The role also serves as an initial contact for customer inquiries and complaints, collaborates with other sales representatives, and participates in training and development programs.

The job requires 10–15 years of related experience. A bachelor's degree is preferred. Packaging knowledge and experience, territory sales or account management, and Salesforce.com or other CRM experience are preferred. The role requires 25% travel and includes computer work, prolonged sitting, frequent lifting or moving of up to 10 pounds, office work, and travel to customers, suppliers, and group meetings.

Requirements

• 10–15 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Ability to work quickly and efficiently.
• Basic experience with simple office or operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Ability to present information effectively to internal and external partners.
• Ability to persuade, negotiate, and sell.
• Strong problem-solving skills and ability to collaborate with team members on best practices.
• Ability to interpret strategy and policy to set and deliver objectives.
• Experience planning, managing, and organizing resources within short- and medium-term timescales within the overall policy framework.
• Strong customer service skills, including being friendly, courteous, and helpful.
• Strong planning and organization skills.
• A significant portion of responsibilities involves computer work requiring continuous use of fingers, hands, and wrists, and sitting for long periods.
• Frequent lifting and/or moving of up to 10 pounds is required.
• Work is performed in an office and involves travel to customers, suppliers, and group meetings.
• Travel of 25% is required; other duties may be assigned.

Nice To Haves

• Knowledge and experience in packaging.
• Territory sales or account management experience.
• Experience with Salesforce.com or another CRM.
• Bachelor's degree.

Responsibilities

• Sell and promote products and value-added services to meet or exceed individual and company goals in an established territory.
• Develop and implement customer contact plans to communicate product launches and engage potential customers in relevant sales campaigns to build new relationships.
• Identify opportunities and present organizational solutions that meet customer needs.
• Develop and provide custom presentations and business reviews on Veritiv solutions that could support customer growth opportunities.
• Use CRM to schedule follow-up actions and record relevant information to build on customer interactions.
• Create a personal network and represent the organization at business-sector events to enhance the company brand.
• Serve as the first point of contact for customer inquiries and complaints, and work proactively toward timely resolutions.
• Coordinate with other sales representatives to expand segment and product knowledge and collaborate on promoting solutions to customers.
• Leverage sales technology and tools to meet strategic account planning objectives and maximize customer and segment growth potential.
• Participate in training and development programs to strengthen sales competencies and generate profitable customer and segment growth.
• Manage multiple projects, work under pressure, adapt to sudden changes, and work quickly and efficiently.
• Plan, manage, and organize resources within short- and medium-term timescales within the overall policy framework.
• Interpret strategy and policy to set and deliver objectives.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Employee Resource Groups, Veritiv Cultural Alliance, and a recognition platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior