Strategic Accounts Professional

Veritiv • Livonia, MI

11d

About The Position

The Strategic Accounts Professional builds and maintains relationships with key stakeholders at strategic and key account and prospect sites, demonstrating the value Veritiv brings to its customers. The role is responsible for new business development, maintaining customer relationships, providing customer-specific solutions, and meeting established sales growth targets. Success requires a competitive, motivated approach and the ability to drive growth in a team-selling environment through innovation and strategic problem-solving.

The position works in collaboration with the Strategic / Key Account Manager to carry out account strategies, identify opportunities, implement new sites, products, and value-added services, and develop solutions informed by industry and supplier trends. It also involves customer presentations and business reviews, CRM use, networking and representing Veritiv at sector events, resolving customer issues, and using sales technology to support account planning and growth. The role requires 25% travel and work in an office as well as travel to customers, suppliers, and group meetings.

A significant portion of the work involves computer use and prolonged sitting. The position also requires frequent lifting or moving of items weighing up to 10 pounds. The responsibilities listed are not exhaustive and may change with business needs.

Requirements

• 10 or more years of successful sales experience; territory sales or account management experience is preferred.
• 10–15 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Ability to work quickly and efficiently.
• Basic experience with simple office or operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Experience interpreting strategy and policy to set and deliver objectives.
• Experience planning, managing, and organizing resources within short- and medium-term timeframes under an overall policy framework.
• Strong customer service skills, including being friendly, courteous, and helpful.
• Strong planning and organizational skills.
• Ability to demonstrate effective presentation skills to establish credibility and influence decisions.
• Ability to demonstrate executive presence in customer-facing and internal settings.
• Understanding or experience managing a customized sales cycle to provide client solutions.

Nice To Haves

• Experience and knowledge in Packaging.
• Strong understanding of, or experience with, a large national distribution organization.
• Experience with Salesforce.com or another CRM.
• Bachelor's degree.

Responsibilities

• Manage and grow customer relationships to drive expansion in accordance with account strategy defined by the Strategic / Key Account Manager.
• Identify new opportunities and support strategy creation in collaboration with the Strategic / Key Account Manager.
• Ensure effective implementation of new sites, products, and value-added services.
• Apply knowledge of Packaging and Facility Solutions industry trends to support sales growth in alignment with strategy.
• Understand the supplier landscape and innovations to guide customer-specific solutions.
• Develop and deliver custom presentations and business reviews on Veritiv solutions that may affect customer growth opportunities.
• Use the Customer Relationship Manager (CRM) to schedule follow-up actions and record relevant information from customer interactions.
• Build a professional network and represent the organization at business-sector events to enhance the company brand.
• Serve as an escalation point for customer inquiries and complaints and proactively seek timely resolutions.
• Leverage sales technology and tools to meet strategic account planning objectives and maximize customer and segment growth potential.
• Participate in training and development programs to enhance sales competencies and ability to generate profitable customer and segment growth.
• Perform other duties as assigned.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Engaging and inclusive culture, including employee-led Employee Resource Groups, Veritiv Cultural Alliance, and a recognition platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior