Strategic Accounts Manager IAA

RBGlobal•Westchester, IL

6d•$85,090 - $90,000

About The Position

The Strategic Account Manager builds, maintains, and nurtures relationships with select Demand customers to maximize IAA revenue and customer experience scores. The role communicates regularly with designated customers to discuss performance, resolve queries, and identify ways to increase customer engagement with IAA. It works closely with the Inside Sales team, Operations, and Buyer Services to assist with customer service, and reports to the Manager of Account Management.

Requirements

At least 2 years of Sales or Account Management experience.
At least 2 years of experience in the automotive industry.
Great oral and written communication skills.
Strong collaboration skills and willingness to work with cross-functional teams.
Ability to make decisions when customer problems or opportunities arise.
Ability to identify growth, retention, and cross-sell or up-sell opportunities using data and dashboards.
Understanding of IAA’s Customer Care Values and ability to practice them daily.
Ability to meet or exceed growth and retention goals.
Proficiency in Microsoft suite of products.
Willingness to travel 10%.

Nice To Haves

BI portal experience is an asset.

Responsibilities

Build and maintain strong brand trust with designated accounts.
Understand the products, services, and tools customers use to operate their businesses.
Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio.
Monitor key account performance and facilitate timely interventions.
Manage customer expectations and satisfaction.
Identify and present opportunities to generate incremental revenue or create efficiencies.
Handle client queries and find innovative solutions to complex customer problems.
Listen effectively and take action based on customer feedback.
Provide superior customer service and adhere to IAA’s Customer Care Values.
Collaborate with Marketplace Demand team members to execute customer growth and engagement strategies.
Lead monthly customer meetings.
Establish efficient communication methods and liaisons between key customers and internal departments.
Perform other tasks as assigned.